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Trying to close TSB eSavings account!

dllive
dllive Posts: 1,388 Forumite
Part of the Furniture 500 Posts Name Dropper I've been Money Tipped!
in Budgeting & bank accounts
Hi guys,

Ive got a TSB eSavings account which I havnt used for 2 years. Id like to close it, but when I try to close it online it says I have to go to a branch. When I go to a branch they say I can only close it online. Ive gone back n forth!

Can someone point me to a web page or confirm what I need to do to close this account!? (Ive also phoned TSB and they said I can only close it online).
Thanks

Comments

  • Ed-1
    Ed-1 Posts: 4,024 Forumite
    Part of the Furniture 1,000 Posts Name Dropper
    dllive wrote: »
    Hi guys,

    Ive got a TSB eSavings account which I havnt used for 2 years. Id like to close it, but when I try to close it online it says I have to go to a branch. When I go to a branch they say I can only close it online. Ive gone back n forth!

    Can someone point me to a web page or confirm what I need to do to close this account!? (Ive also phoned TSB and they said I can only close it online).
    Thanks

    In my experience, you can't close an account online in any bank in the Lloyds group (which all use the same internet banking set-up). If you call them they should be able to send you an account closure 'form' which is essentially just a small-sized piece of card which has their address on the outside which you put your account number on, fold over and pop straight in the post. Alternatively, you can switch the account into another which automatically will close it.
  • MrSilk
    MrSilk Posts: 1,521 Forumite
    Part of the Furniture 1,000 Posts Name Dropper Combo Breaker
    Ed-1 wrote: »
    Alternatively, you can switch the account into another which automatically will close it.

    It's not a current account, but a savings account, which you can't switch. :)
  • sheramber
    sheramber Posts: 24,494 Forumite
    Part of the Furniture 10,000 Posts I've been Money Tipped! Name Dropper
    I would suspect that the problem is that you have not used the account for 2 years.

    The banking terms and conditions do state that if you do not use an account for 12 months they will suspend it and may need to chaeck your identity.

    Is there not a phone number to use or an email enquiry address?

    If all else fails contact the complaints section.
  • PeacefulWaters
    PeacefulWaters Posts: 8,495 Forumite
    Ed-1 wrote: »
    In my experience, you can't close an account online in any bank in the Lloyds group (which all use the same internet banking set-up).
    No idea about TSB, but if you run the balance of a Halifax savings account down to less than a fiver online closure suddenly becomes possible.
  • Ed-1
    Ed-1 Posts: 4,024 Forumite
    Part of the Furniture 1,000 Posts Name Dropper
    MrSilk wrote: »
    It's not a current account, but a savings account, which you can't switch. :)

    My bad ...
  • PeacefulWaters
    PeacefulWaters Posts: 8,495 Forumite
    Ed-1 wrote: »
    My bad ...
    I am afraid that use of this phrase should lead to a long ban from posting.

    :D
  • GingerFurball_2
    GingerFurball_2 Posts: 990 Forumite
    Debt-free and Proud!
    Ed-1 wrote: »
    In my experience, you can't close an account online in any bank in the Lloyds group

    Incorrect. Some bank of Scotland savings accounts can be closed online.
    DEBT FREE!

    Debt free by Xmas 2014: £3555.67/£4805.67 (73.99%)
    Debt free by Xmas 2015: £1250/£1250 (100.00%)
  • Ed-1
    Ed-1 Posts: 4,024 Forumite
    Part of the Furniture 1,000 Posts Name Dropper
    GingerFurball wrote: »
    Incorrect. Some bank of Scotland savings accounts can be closed online.

    I've not had a savings account (apart from Club Lloyds monthly saver) with any of the Lloyd's group, just current accounts which I've always found can't be closed online. It'd have helped if I'd have read the title of the thread instead of assuming the OP had a current account!
  • EarthBoy
    EarthBoy Posts: 3,374 Forumite
    Part of the Furniture 1,000 Posts Name Dropper
    Ed-1 wrote: »
    In my experience, you can't close an account online in any bank in the Lloyds group (which all use the same internet banking set-up). .

    I've closed a Halifax account online. There was hardly any money in it, so that might make a difference.
  • ProudDad
    ProudDad Posts: 63 Forumite
    From my experience branch gave you the wrong advice only way to close accounts is in branch.
    Proud dad to two little ones who light up every day :)

    Live every day like its your last because you never know it might just be!

    I do work for a bank however any comments I make are my own and should not be seen as me giving advice or in any connection to my employer.
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