Parking Eye appeals process

sianster

Hi,

After reading through the stickies and the guides on MSE I made a parking eye appeal online last Friday using the shortened template on the forum. I have not had any acknowledgement of the appeal and received a parking charge notice reminder this morning. The £60 reduced charge period expires tomorrow.

I was 24 minutes over the 4 hours I had paid for (although we did hang around the car park longer then necessary after getting back to see no ticket on the windsceeen) but as this extra time would have cost less than £1 the £100 charge seems excessive to say the least. It was all on holiday so no ticket to prove how long we paid for, and no possibility to go back and check signage etc. 2 friends also received tickets for the same car park on the previous day.

I have a couple of queries:

• How long does it take to hear back from an online appeal?
• By appealing have I renounced my right to the discounted charge?
• I recall the ticket did not give a leaving time or even state how long we had paid for, just the amount and time we had paid it - is this allowed?
• In your experience is this charge likely to be overturned by POPLA?

These things really stress me out so if it is a long drawn-out process I would almost rather pay up and move on, but I realise by giving up this means Parking Eye win and will carry on taking advantage of others who unlinke me may end up in financial difficulty by having to pay.

Any advice gratefully received...

Thanks
Sianster

bazster

sianster wrote: »

[*]How long does it take to hear back from an online appeal?

According to the BPA Ltd. Code of Practice they must acknowledge within 14 days and decide within 35 days. If you want belt-and-braces, send your appeal again by snail mail (stating that it's a copy of an appeal already submitted on [date]) and get a free proof of posting from the Post Office.

sianster wrote: »

[*]By appealing have I renounced my right to the discounted charge?

"Right"? Who do you think they are? They can neither confer nor withdraw "rights". Your most important right (which is not in PE's gift) is the right to pay nothing.

sianster wrote: »

[*]I recall the ticket did not give a leaving time or even state how long we had paid for, just the amount and time we had paid it - is this allowed?

They make up their own rules. Don't worry about it, it's not important to getting this quashed.

sianster wrote: »

[*]In your experience is this charge likely to be overturned by POPLA?

100% so long as you do as advised.

Umkomaas

1. They have 35 days to deal with your appeal. You will hear from them.
2. Don't worry about phoney 'discounts' as you'll be paying them SFA as you've found the right place and people to help you successfully through this.
3. Times shown on the ticket you purchased is irrelevant; it will count for nothing from here on. Mitigation is not considered by POPLA.
4. There's not much else left in the process for you to do other than copy and paste a PE-related appeal from the sticky list #3'How to win at POPLA' and with one of those PE throw the towel in and you win by default.

noideer

Hi sianster, I appealed online just over a week ago to PE.
Did you get an automated reply to the appeal like this one below.
If you have it will constitute an appeal confirmation--- I just took a screenshot.

Parking appeal
ParkingEye
Client LoginMotorist InformationPay a Parking Charge
HOMEABOUT US SOLUTIONS CASE STUDIES KEY BENEFITS CONTACT US
Contact Us

ParkingEye Limited
PO Box 565
Chorley
PR6 6HT
t : 0844 247 2981

Submit an enquiry online

MAKE AN APPEAL NEW BUSINESS MEDIA AND PR POLICE
Thank you for contacting ParkingEye, we acknowledge receipt of the appeal.

We endeavour to respond to all appeals as soon as possible. Whilst we consider an appeal the parking charge amount will not increase. Please note that a full written response may take up to 14 days.

Alternatively, to make a debit/credit card payment please telephone 0844 247 2981 or online


Note they are saying they will reply within 14 days --- nearly up for me , but I understand they legally have up to 35 days to reply.
Just be safe and send a copy in the post with a proof of posting:)

Redx

not quite true

they have 14 days to acknowledge the appeal and 35 days to reply under the BPA CoP, but those are guidelines and the word "legally" does not come into it

Coupon-mad

PE don't acknowledge appeals as such (that email is the acknowledgement) so as Redx says, they have 35 days and more to come back on or before some time in early October with the POPLA code.

EVERYONE HERE WINS. PE DROP OUT AT POPLA EVERY TIME THEY SEE OUR TEMPLATE POPLA APPEAL. NO-ONE SHOULD BE CONSIDERING THE 'DISCOUNT' BRIBE!

sianster

A quick update:

After submitting the standard template short online appeal followed up with a paper copy in the post I received a letter from Parking Eye saying the charge has been cancelled. :j

Thanks for the excellent advice given on this site.

Sianster

Umkomaas

Well done on doing this mainly under your own steam. Great example of self help, with minimal input from the forum.

Excellent win.