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Warm home discount

spartacusthe1st
spartacusthe1st Posts: 441 Forumite
in Benefits & tax credits
I applied and successfully got the grant.it says in the letter that of you are on a prepayment meter (we are) that the payment will be sent to us.
Does anyone know what this means? May be a cheque? I saw on the npower website it said it will be sent in post office vouchers? Does anyone have any experience in this? Thanks
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Comments

  • Horseunderwater
    Horseunderwater Posts: 3,406 Forumite
    1,000 Posts Combo Breaker
    With BG we get a letter with a bar code on it. You take your electric key & letter & some ID to post office & they load up the key. We just finished using ours up last week as I was a bit late going there to do it.
  • dodger1
    dodger1 Posts: 4,579 Forumite
    With SSE it get added to the key when you next make a purchase.
    It's someone else's fault.
  • nPower
    nPower Posts: 1,319 Organisation Representative
    Part of the Furniture 1,000 Posts Combo Breaker
    spartacusthe1st wrote: »
    I applied and successfully got the grant.it says in the letter that of you are on a prepayment meter (we are) that the payment will be sent to us.
    Does anyone know what this means? May be a cheque? I saw on the npower website it said it will be sent in post office vouchers? Does anyone have any experience in this? Thanks


    Hi spartacusthe1st

    Thanks for your post.

    I can confirm that with a prepayment account, you'll receive a letter with a bar code on which you'll need to take to the Post Office to scan - they'll then upload the (currently) £140.00 onto the electricity key. I trust this answers your query.

    Regards

    Jess :)
    “Official Company Representative"
    I am the official company representative of nPower. MSE has given permission for me to post in response to queries about the company, so that I can help solve issues. You can see my name on the companies with permission to post list. I am not allowed to tout for business at all. If you believe I am please report it to forumteam@moneysavingexpert.com This does NOT imply any form of approval of my company or its products by MSE.
    If we ask you to contact us, please do so using helpandsupport@npower.com - MSE Forum has temporarily allowed the display of our contact details in our signature due to a technical issue with our profile
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