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Alpharooms trying to get £312 AFTER the holiday

Wulfrune
Wulfrune Posts: 86 Forumite
Tenth Anniversary 10 Posts Name Dropper Combo Breaker
in Consumer rights
Please, could some one help me here.

I booked a holiday with Alpharooms for August for my family. Wife and girls aged 5 & 12. Today I got his email:

"Good Morning,

Regarding this booking at Complejo Calas de Mallorca from 13th until 20th August for 2 adults and 2 babies (0 months each one)as booked on our site, but we were advised by the hotel that you arrived with 2 children 7 and 12 years old.

The hotel is claiming for the payment of the 2 children, 392€/ £312.51."

I know for a fact that I entered the information in their website correctly.

Please, anyone have any guidance? I paid for this holiday by credit card and the card company advised me to cancel my card and get a new one.

Help anyone please?

Comments

  • InsideInsurance
    InsideInsurance Posts: 22,460 Forumite
    10,000 Posts Combo Breaker
    What does the booking confirmation say about children/ infants?
  • marliepanda
    marliepanda Posts: 7,186 Forumite
    It all depends on the confirmation.

    As they were both apparently inputted as 0 months it looks like at some point the page reset back to the initial setting
  • alpharooms.com_2
    alpharooms.com_2 Posts: 11 Organisation Representative
    Hi Wulfrun,

    Please can you email alfie@alpharooms.com so I can look into this for you?

    Thanks,

    Jessica

    alpharooms
    Account no longer in use. New Alpharooms account can be found on the link below:

    “Official Company Representative
    I am the official company representative of Alpharooms.com. MSE has given permission for me to post in response to queries about the company, so that I can help solve issues. You can see my name on the companies with permission to post list. I am not allowed to tout for business at all. If you believe I am please report it to forumteam@moneysavingexpert.com This does NOT imply any form of approval of my company or its products by MSE"
  • pinkshoes
    pinkshoes Posts: 20,677 Forumite
    Part of the Furniture 10,000 Posts Name Dropper Photogenic
    What does your confirmation email or letter say?
    Should've = Should HAVE (not 'of')
    Would've = Would HAVE (not 'of')

    No, I am not perfect, but yes I do judge people on their use of basic English language. If you didn't know the above, then learn it! (If English is your second language, then you are forgiven!)
This discussion has been closed.
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