Dispute with Wedding Venue (post-wedding)

fivetide

whitewing wrote: »

I agree with the above poster of asking up to £500. But I do think that their offer of £220 as a quick solution that didn't involve the drape company was actually quite reasonable.

So 10% of the 5k then

That's three votes for the same now.

Ziss

headache5678 wrote: »

Welcome to the forum


Who do you think is at fault for the drapes issue ? - the drapes company. If so, is the venue being positive in offering to pay the £220 ?


Is the venue an upmarket hotel with a prestigious reputation, a room above a pub or somewhere in between ? This may effect how much it will pay.


Weddings are always stressful. And you said the day went well.


I would ask for £500 but accept anywhere above £350. But to ask for only £350 indicates you feel in a weak negotiating position and that you are arguing over a small difference.


I would not use the words insulted or disgusted as - IMHO - the venue will consider there is a low probability of satisfying your complaint. So they may no bother trying.


If you come across as being reasonable, the venue may agree £500.


This is only my opinion and you will get a huge range of opinions here.


I have experience in settling complaints.

Who is at fault appears to still be unsure, as per their letter they are liaising with the drapes company. At the end of the day, I have a reliable source who claims the drapes people were still there at 17:20. There were venue employees there at 17:00, so for them to say the drapes were down and gone by the time they arrived is a lie, most likely to try cover themselves. If they had told us the drapes people were packing up and they let them leave the premises with drapes they knew were needed up, they'd have even more of a problem on their hands.

It is a barn & marquee, whilst not a big-name hotel chain, do charge a sizeable amount and at the same time a bad review would damage their reputation. Not something I particularly want to do, or even want to threaten to do, but it's something I am sure they bear in mind.

I won't go back with strong words, and up until now our emails to them have been very friendly.

whitewing wrote: »

I agree with the above poster of asking up to £500. But I do think that their offer of £220 as a quick solution that didn't involve the drape company was actually quite reasonable.

£220 is, as far as I'm concerned, them trying to nip it in the bud. However I would imagine they would receive more (even just as credit) from the drapes company, so us as the end user to receive the lowest amount doesn't seem right.

anmarj

Ziss wrote: »

£220 is, as far as I'm concerned, them trying to nip it in the bud. However I would imagine they would receive more (even just as credit) from the drapes company, so us as the end user to receive the lowest amount doesn't seem right.

Not been funny, but what happens between them is exactly that. You have to define what you would be happy with.

Southend1

Personally I would accept the £220, forget about it and move on with married life.

gettingtheresometime

Southend1 wrote: »

Personally I would accept the £220, forget about it and move on with married life.

This in bucket loads.

When all is said and done, they realised there had been an almighty muck up and you've admitted they were falling over themselves to make sure the actually day went smoothly.....far better the muck ups happen beforehand and get sorted as was the case here.

Life will throw bigger issues than drapes not being there.

FBaby

I think their offer is more than reasonable. Nothing went wrong on the day. YOU decided to be the one cleaning when you didn't need to, so you could have come home much earlier in the evening, and you chose to come back in the morning (did you need to do anything then?), which the chief bridesmaid (or someone else) could have done without you.

Be grateful that the day went well and as you said, they made all efforts to make it so and don't consider what YOU made an issue as an opportunity for banking as much as you can.

view

Hi, firstly congratulations on your recent nuptials. Hope the honeymoon was fun.

If I can be really honest here, I do think you need to move on. At the end of the day it was stressful for you, I can completely accept that - pretty much all weddings are stressful especially if, like us, it takes a fair bit of DIY beforehand/on the day.

There were issues at our wedding however after a few moments of panic I chose to not get too upset about them and just relish in the fun we, our family and friends were having. The lead up to our wedding was a shambles to be fair with hotel management and the wedding planner upping and leaving a few months beforehand having not carried out pretty much anything we asked for plus a major stuff up with rooms and bookings... there were issues on the day however, as mentioned I didn't let it stress me out.

Ok so you had to clean the floor. They should have done this and the drapes as annoying as it seems, I'm sure didn't spoil your wedding as you say you couldn't fault the actual day (and unfortunately many newly married couples can't say the same).

What is it really worth really if you still enjoyed the day hugely? I think accept the £200 odd and move on.... there are much more important things to worry about in life and just try to focus on the great things that happened at your wedding, not the few small bits and pieces... plus it's a lovely time of your life so best to keep the positive memories up front rather than let small negative ones overshadow.

freebiequennie

How about accepting the money and requesting a free meal with wine and overnight stay assuming you would go back. Admittedly you say they were great on the day and actually they did rectify the problem just caused added stress but sometimes these things happen people are just that people n make mistakes.

CH27

I'd take what they offered & move on enjoying being married.

Don't let your wedding memories be associated with negativity.

Ziss

Thank you all for your replies, I will look to take them all on board

PS. The part about us cleaning was only done because we literally could not start preparing with the venue the state it was in. No staff member had made the effort to start, or evening offered to take over once they saw we had started. Just gave us a mop, bucket and pointed us towards the sink! :mad: