Do I have to accept repair?

NANANINANOONOO

mije1983 wrote: »

The problem with this is that if the judge didn't agree it was significant inconvenience, the OP would be stuck with 2 laptops. As the law doesn't define significant inconvenience, it's impossible to know which way it would go, especially as the OP hasn't said how long Argos have said they would be without the laptop for.

Argos did not indicate how long repair might take & I have no idea what this sort of thing entails. Is there a guide to what is a reasonable time to give Argos to carry out repair under the circumstances.

DevCoder

There isn't one defined, but mobile phone providers tend to be 4-6 week repair times and that appears to have been deemed acceptable (or at least no-one has successfully challenged it to the point there has been a mass change).

visidigi

The problem is without going to repair there is no one in Argos qualified to tell you what the problem actually is due to.

E.g. in alot of cases mouse freezes are due to software on the laptop rather than hardware cases, the screen shutting down could also be software related, through power options for example.

A software fault, if not due to software the laptop shipped with could mean they may not even repair the item. Bare that in mind, a repair is nor a guarantee of resolution where computer equipment is concerned.