Broken Shower

smifffy1989

Hello,

I bought a walk in shower, complete with in built thermostatic valves in April 2013. It was installed and has worked up until now.

The thermostatic valve has broken off, causing water to flood out. We have had to isolate the water supply to the bathroom.

The shop in question was selling this brand new via eBay and offered a 25 year guarantee. The guarantee only suggested that there is a postage charge for parts.

I have contacted them and they want £35 for the new valve. This may be petty but being a guarantee I wasn't expecting to pay this.

What are my rights?

InsideInsurance

Where is the vendor based?

Assuming they are in the UK then its covered by the SOGA and so as its over 6 months old so its up to you to prove the item is inherently faulty and its not caused by miss use or acceptable wear and tear. This would normally be done via commissioning an engineers report but you'd first try arguing more with the vendor before having further outlay for yourself.

Have you actually read your warranty to know if there is an excess to pay?

smifffy1989

InsideInsurance wrote: »

Where is the vendor based?

Assuming they are in the UK then its covered by the SOGA and so as its over 6 months old so its up to you to prove the item is inherently faulty and its not caused by miss use or acceptable wear and tear. This would normally be done via commissioning an engineers report but you'd first try arguing more with the vendor before having further outlay for yourself.

Have you actually read your warranty to know if there is an excess to pay?

UK


Its a gaurantee, and it suggests nothing about charges other than P&P. I would have thought a thermostatic shower would last much longer than 1 year, in a household of two people.

wealdroam

smifffy1989 wrote: »

UK


Its a gaurantee, and it suggests nothing about charges other than P&P. I would have thought a thermostatic shower would last much longer than 1 year, in a household of two people.

Whose guarantee is it? The manufacturer's or the seller's?

Which of those have you spoken to?

I would also expect a shower to last longer than one year, but faults occur.

smifffy1989

wealdroam wrote: »

Whose guarantee is it? The manufacturer's or the seller's?

Which of those have you spoken to?

I would also expect a shower to last longer than one year, but faults occur.

It is a sellers guarantee, they refer to it as our guarantee.

I have spoken to the seller.

InsideInsurance

smifffy1989 wrote: »

I would have thought a thermostatic shower would last much longer than 1 year, in a household of two people.

And thats where the sales of goods act comes in but due to how long you've had it to follow it properly its up to you to demonstrate that this is a fault with it rather than, for example, you've dropped something on it that broke off the valve

Quentin

Maybe ebay can assist resolve this?

wealdroam

Quentin wrote: »

Maybe ebay can assist resolve this?

Ebay won't be interested this long after the purchase.

Quentin

wealdroam wrote: »

Ebay won't be interested this long after the purchase.

I was assuming the vendor is still using ebay to advertise his (apparently) worthless 25 year guarantee.

smifffy1989

The vendor is indeed! And I have found out they actually own the manufacturer.