Bank PPI form

Loose_Canon

Hello,
after reading various discussions and advice on reclaiming PPI I have decided to file a claim from my bank.

I went to my bank's web-site and found the questionnaire but my heart sank when I saw it went on for page after page.
Questions on how much savings I had, how many months wages that was, etc, etc.

Rather than completing the simple template on MSE is it really necessary to complete these questionnaires or is it a stalling tactic by the banks? Will they write back and ask me to fill the form anyway?


Any advice appreciated


thank you

dunstonh

Rather than completing the simple template on MSE is it really necessary to complete these questionnaires or is it a stalling tactic by the banks?

It is not a stalling tactic by the banks. It actually speeds it up by asking you the information in advance rather than get partial information and then have to contact you later to fill in the missing information.

Loose_Canon

dunstonh wrote: »

It is not a stalling tactic by the banks. It actually speeds it up by asking you the information in advance rather than get partial information and then have to contact you later to fill in the missing information.

Ok, fair enough.
I'll make myself a large cup of tea before I start


thank you

roonaldo

Technically you dont have to fill this in, they cannot put obstacles in front of you to prevent you making a complaint, you can complain via the phone or email if thats easier. However if you are alleging this and alleging that; then they want a clear picture of your circumstances at the time of the sale, so based on that then fill it in.

Insider101

Loose_Canon wrote: »

Hello,
after reading various discussions and advice on reclaiming PPI I have decided to file a claim from my bank.

I went to my bank's web-site and found the questionnaire but my heart sank when I saw it went on for page after page.
Questions on how much savings I had, how many months wages that was, etc, etc.

Rather than completing the simple template on MSE is it really necessary to complete these questionnaires or is it a stalling tactic by the banks? Will they write back and ask me to fill the form anyway?


Any advice appreciated


thank you

It's nothing to do with the banks. If it is the FOS questionnaire it is a standard template used across the industry and actually designed by the Ombudsman itself. This is designed to obtain all of the relevant info so they can fully consider your case from every angle.

The idea of "stalling tactics" is a myth propogated by rabble rousers on other forums. If you've got a genuine case then there's no sense in them stalling it, any redress accrues interest at 8% per annum which is way more than you would get on any normal bank account.

Template letters are a bad idea as case handlers have seen most of them a thousand times and you just come across as a chancer rather than someone with a genuine grievance.

[Deleted User]

Insider101 wrote: »

The idea of "stalling tactics" is a myth propogated by rabble rousers on other forums.

While this is certainly true (to a degree), I think Banks did actually employ "stalling tactics" when Bank Charge refunds were still pending the result of the High Court case which the Banks eventually won.
I think this is the reason we still hear people referring to such tactics today, though the Banks have never had any similar incentive to delay PPI complaints.