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McAfee LiveSafe Retail Card

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Hello,

I wonder if you would be able to help me.

I bought a tablet from Currys/PC World and with it received a deal of 2 McAfee LiveSafe retail cards so that I had 2 years protection. I registered one card and had no problems, but when I registered the second card, it came up with an error message and no matter how many times I entered the product key, this error message kept popping up. I went to Currys, who informed me that I needed to contact McAfee as they are able to deal with this fault.

I contacted McAfee to let them know of the error message that I kept receiving. The first person I spoke to log the details and said that someone would phone me back within 24 hours. They never did, so I contacted them after 24 hours. They then escalated the problem and someone tried to remotely access my computer to see what the problem was. This again didn't work and they had to then escalate the problem to a higher level.

Basically, to cut a very long story short, I have been told repeatedly that I would receive a phone call within 24/48 hours. I haven't received any phone calls from them, and I have always had to phone them to get an update on what is happening with the retail card. They are unable to give me an answer and it has now been 8 days since I first logged the call. They keep repeating the same processes every time I call.

What I want to know is, how long should I wait for a problem like this to be fixed? What are my rights as a customer?

Hope you are able to help!
Thank you,
Lauren
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