HELP!! any alternative to BT?

stit

hi guys,
i moved into new place, arranged line with bt. they have already given me a tel number and BILLED me..the line doesnt work though ..i have been trying to call them for the last 5 days but no luck whatsoever..logged al of the call..i spent more than 6 hours on the phone listening to automated messages..is there any alternative landline provider??? i am fed up with the not existent service of bt!!!

Heinz

You have received a bill because BT bill line rental in advance (1 month or 3 months depending on your contract).

taxi97w

It depends where you live, but try your postcode in the 'Check Availability' box near the top right of the screen.

http://www.kingstoncommunications.com/athome/phone/kctalkplans/

hurrah

taxi97w wrote: »

It depends where you live, but try your postcode in the 'Check Availability' box near the top right of the screen.

http://www.kingstoncommunications.com/athome/phone/kctalkplans/

The line rental service (not cps) is only available in Hull and a small part of Yorkshire.
Plus the OP would have signed a 12 month contract with BT for line rental.

denise38

I have had the most horrendous experience with them recently. To date I have spent 24 hours either on the phone to them or on hold. In one day alone I spent 5 hrs on the phone to them and the matter is still not rectified.
Basically I was moving home and had talk talk. I asked BT to supply line and take tel no with me. Well it didn't happen . Didn't even know I had a line at new house until I got a bill for a different no. They kept promising if you could get through to have my no transfered but now after 4 weeks I have given up.
Problem is they have a new system and I am on the new system on new customer service. They cost me a fortune as I had broadband ordered with old tel no . Hvae raised 2 complaints but am not holding my breath that anything will be done.
Thing is I am only here till I get my house built so I will probably have yet more bother when I move again.
I asked for caller display 2 weeks ago and I am still waiting. i don't want to wait on hold for another 5 hrs so I have given up.
Customer service has got to be the worst I ever encountered. Talk talk would be 5 star compared to them.
All I can say is good luck!!!!

Heinz

denise38 wrote: »

I asked for caller display 2 weeks ago and I am still waiting. i don't want to wait on hold for another 5 hrs so I have given up.

Caller display can be ordered (and activated within 10 minutes in my case) via an automated freephone number:

http://forums.moneysavingexpert.com/showthread.html?t=65805

Don't forget you'll have to make at least 6 chargeable calls on BT within the quarter to get it for (almost) free.