NewTesco online password policy

in Campaigns corner
3 replies 1.8K views
Anyone else been infuriated by Tesco's new online password "strategy"

Last week in a rush to do the shopping logged onto Tesco site only to be forced (no prior warning, no "14 days to change password" etc) to change password.

Bad enough, but we as a family already have system to generate secure passwords - guess what, although the password was v secure according to their website, because it did not conform to their rules f what password must contain, it was rejected.

Only option is to now write their password on the kitchen noticeboard..........somewhat defeats object.

Only got inane responses from Tesco - computer says no it would seem.

Checked with one of their competitors - no such problem.

Tesco wondering how to improve their performance - this hasn't helped with one customer!

Sting in tail is that password got wiped off board - seems I may be destined to hit "forgot password" every time I think I want to use Tesco online!


  • BrowntoaBrowntoa Forumite, Ambassador
    49.2K Posts
    Part of the Furniture 10,000 Posts Name Dropper Photogenic
    Search on here for "stolen clubcard vouchers"

    I'd rather have them improve their system security than have £100's worth of vouchers stolen from a hacked account
    I'm a Forum Ambassador and I support the Forum Team on the Shopping and Freebies, Phones and TV and Over 50s boards. If you need any help on these boards, do let me know. Please note that Ambassadors are not moderators. Any posts you spot in breach of the Forum Rules should be reported via the report button, or by emailing . All views are my own and not the official line of MoneySavingExpert.
  • i had the same issue, was going to pre order a xbox one game and buy a xbox one..after changing password, it didnt work hit forgot password and still no joy so unfortunatly they have now lost the sale i will collect my nectar points instead of clubcard
    goal for 2014....i will manage money better ..must resist shopping..............:A
  • Husband has same issues. On the other hand, when someone tried to steal my identity and buy mobile phone account in my name at Tescos, they picked it up at once.
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