Back to the dealer at least 6 times?

Teeaay

Hi
Can I have some advice please. I bought a Mitsubishi Outlander in February this year (it is a 2013 model) from a local Mitsubishi dealer. It has gone back to the dealer at least 6 times with the same fault, (4 wheel drive system needs service alarm), they have had the car in their workshop on the "computer" to change the setting and it hasn't worked. Last week they had the car in and replaced a part which they said would "fix" the problem. It hasn't ! I am so sick and tired of taking the car back, waiting for an hour each time while they re-set the settings! having to use a crappy "curtsey car" for 2 days while they do a service and try to "fix" the problem yet again. What are my rights, how many times do I have to take it back before I can ask for a replacement or my money (£25,000) back !!, The alarm keeps "pinging" every few seconds and lights flashing on and off. It is so distracting and annoying, any advice would be gratefully received.:mad:

colino

Sorry, know nothing about these particular cars so suggest you find the owners forum for such beasts. If it has been a fault since you got the car and they've tinkered with it to no avail, I'd be demanding they bring in a Mitsubishi field engineer or you are going to reject the car. It sounds like they are going down the route of faulty sensors, but this may well be the sensors are correct and that a mechanical fault hasn't been addressed and they'll have to do some serious spannering and stop playing with their laptop.

arcon5

I'm sure i've previously read case law where a judge deemed 3 repair attempts to be reasonable.
But it does I suppose depend on the materiality of the fault. Which I suppose depends on how the light affects the car and if it could cause any danger or loss of enjoyment in any way.

I'm betting if you issued them a letter telling them they have one more go to fix it and if that fails you will be formally rejecting the vehicle for a refund, they'd be pretty fast to get a senior technician in.

neilmcl

I'd contact Mitsubishi customer services and outline that you're not happy with the service you're getting from the local dealer and it's your intention to formally reject the car if it's not sorted forthwith.

bigjl

Agree with above.

Kick it upstairs to the corporate mob.

Strider590

Problem with dealerships is the staff are usually reliant on diagnostics machines instead of good old fashioned fault finding. It detects a fault, they take a look and the fault isn't what the machine said, they reset the ECU and send it back out the door.

Rinse/repeat until the manufacturer release a known fault notification.