Tesco Complaints/Bully Security Guard Help

Shazaaym

Hi, hoping someone can help me here...

I've just been shopping at my local tesco, the majority of the staff know me there, i've been going in a few times a week for the last 5 years. Today, my friend accompanied me, and watched my dogs (also very well known to staff, more than me!) while i went in. He's in his 50s, not a well fella, looks 'slightly' unkempt...shaggy grey hair, bearded...not that that should matter! But apparently it does! Not 2 minutes after i left them, the security guard approached him, accused him of begging, and told him if he didn't move, he would 'use force' to remove him! He refused, because 1, he was doing absolutely nothing wrong, just sat on he wall about 20-30ft from the doors, with my dogs (who were getting lots of attention from other shoppers, as they always do), and 2, he didn't want me worrying when i came out and couldn't find them.

When i came out after finishing doing my shop, he was visibly shaken...this security guard is a big bloke, and my friend is about 7 stone wet through. When he told me, i was livid, i went back into the shop and told the security guard (very reasonably, no raised voices) that he was completely out of order, and that i would be reporting him. Thing is, i don't know who to! Who do i go to with something like this? I don't want to be palmed off with some 'customer care' email address where they won't even bother to acknowledge me...should i go to FB, twitter, head office?

I am properly outraged, my poor friend, it takes so much for him to get out and about in the first place, even to the shops, and now this. He's in bits. I thought 'bouncers' like that only worked on dodgy nightclub doors. Can't stand bullies!

Sorry for the rant, thank you for any help in advance x

Blackbeard_of_Perranporth

Shazaaym wrote: »

Hi, hoping someone can help me here...

I've just been shopping at my local tesco, the majority of the staff know me there, i've been going in a few times a week for the last 5 years. Today, my friend accompanied me, and watched my dogs (also very well known to staff, more than me!) while i went in. He's in his 50s, not a well fella, looks 'slightly' unkempt...shaggy grey hair, bearded...not that that should matter! But apparently it does! Not 2 minutes after i left them, the security guard approached him, accused him of begging, and told him if he didn't move, he would 'use force' to remove him! He refused, because 1, he was doing absolutely nothing wrong, just sat on he wall about 20-30ft from the doors, with my dogs (who were getting lots of attention from other shoppers, as they always do), and 2, he didn't want me worrying when i came out and couldn't find them.

When i came out after finishing doing my shop, he was visibly shaken...this security guard is a big bloke, and my friend is about 7 stone wet through. When he told me, i was livid, i went back into the shop and told the security guard (very reasonably, no raised voices) that he was completely out of order, and that i would be reporting him. Thing is, i don't know who to! Who do i go to with something like this? I don't want to be palmed off with some 'customer care' email address where they won't even bother to acknowledge me...should i go to FB, twitter, head office?

I am properly outraged, my poor friend, it takes so much for him to get out and about in the first place, even to the shops, and now this. He's in bits. I thought 'bouncers' like that only worked on dodgy nightclub doors. Can't stand bullies!

Sorry for the rant, thank you for any help in advance x

For thread completeness

browneyedbazzi

The first thing to sort out when making any complaint is to decide what you want to achieve by complaining. That will help inform how you go about complaining and where is best to direct the complaint. So, what do you want to achieve? Do you want the security guard to be told off? An apology from Tesco?

topdaddy_2

A complaint to a manager there and then would have be most appropiate imho.

hollydays

Well ,if you spoke to the security guard and told him he was wrong, what did he say?

cajef

One presumes the friend told him he was looking after your dogs and waiting for you to come out of the store, seeing as he was still there when you came out of the shop later the guard who was doing his job must have accepted his explanation and didn't try to remove him by force, so apart from being spoken to what else is there to complain about.

hollydays

Shazaaym wrote: »

Hi, hoping someone can help me here...

I've just been shopping at my local tesco, the majority of the staff know me there, i've been going in a few times a week for the last 5 years. Today, my friend accompanied me, and watched my dogs (also very well known to staff, more than me!) while i went in. He's in his 50s, not a well fella, looks 'slightly' unkempt...shaggy grey hair, bearded...not that that should matter! But apparently it does! Not 2 minutes after i left them, the security guard approached him, accused him of begging, and told him if he didn't move, he would 'use force' to remove him! He refused, because 1, he was doing absolutely nothing wrong, just sat on he wall about 20-30ft from the doors, with my dogs (who were getting lots of attention from other shoppers, as they always do), and 2, he didn't want me worrying when i came out and couldn't find them.

When i came out after finishing doing my shop, he was visibly shaken...this security guard is a big bloke, and my friend is about 7 stone wet through. When he told me, i was livid, i went back into the shop and told the security guard (very reasonably, no raised voices) that he was completely out of order, and that i would be reporting him. Thing is, i don't know who to! Who do i go to with something like this? I don't want to be palmed off with some 'customer care' email address where they won't even bother to acknowledge me...should i go to FB, twitter, head office?

I am properly outraged, my poor friend, it takes so much for him to get out and about in the first place, even to the shops, and now this. He's in bits. I thought 'bouncers' like that only worked on dodgy nightclub doors. Can't stand bullies!

Sorry for the rant, thank you for any help in advance x

Just wanted to say, a trip with your friend to the shops , without your dogs would have been better for your friend, as he's Ill and doesn't get out much, surely?