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Appalling service from Ovo - avoid

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  • naedanger
    naedanger Posts: 3,105 Forumite
    Part of the Furniture 1,000 Posts Name Dropper Combo Breaker
    samc411 wrote: »
    Any recommendations?!

    Can I suggest npower? I wouldn't normally suggest them, but I think you might learn from them what an appalling service is really like.
  • MABLE
    MABLE Posts: 4,232 Forumite
    Part of the Furniture 1,000 Posts Name Dropper
    naedanger wrote: »
    Can I suggest npower? I wouldn't normally suggest them, but I think you might learn from them what an appalling service is really like.

    You say that but I found NPower excellent and perhaps OVO could learn something from them.
  • MaxBob
    MaxBob Posts: 13 Forumite
    Eighth Anniversary 10 Posts Combo Breaker
    I had a mixed experience with OVO.

    I inherited Ovo energy when I moved house. During a switch, they made an error which took 6 months to resolve. It was only when I involved the Ombudsman did things happen. When I phoned them the quality of the communication of the individuals what top notch, but the systems underpinning them where not up to scratch resulting in mixed messages, lack of escalation of issues, and some mis-information.

    For me this would explain the mixed messages people are getting, and is a more fundamental and worrying problem with their CS.
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