Appalling service from Ovo - avoid

naedanger

samc411 wrote: »

Any recommendations?!

Can I suggest npower? I wouldn't normally suggest them, but I think you might learn from them what an appalling service is really like.

MABLE

naedanger wrote: »

Can I suggest npower? I wouldn't normally suggest them, but I think you might learn from them what an appalling service is really like.

You say that but I found NPower excellent and perhaps OVO could learn something from them.

MaxBob

I had a mixed experience with OVO.

I inherited Ovo energy when I moved house. During a switch, they made an error which took 6 months to resolve. It was only when I involved the Ombudsman did things happen. When I phoned them the quality of the communication of the individuals what top notch, but the systems underpinning them where not up to scratch resulting in mixed messages, lack of escalation of issues, and some mis-information.

For me this would explain the mixed messages people are getting, and is a more fundamental and worrying problem with their CS.