Time for Experian to Update Their Own System?

billybear1

This has happened twice to me now, I had a default registered on 29/8/2008 and have been waiting with excitement for it to drop off on it's sixth anniversary. Checked this morning, it's still there.

I pay for this service as to check things like that, bur you could imagine if I was in need of a mortgage, had my statutory report and went for a DIP or full application today and their system had not updated to remove it and got declined.

Always seems to me, quick to put them on, slow to take them off.

Annoyed.

Fruit_and_Nut_Case

billybear1 wrote: »

This has happened twice to me now, I had a default registered on 29/8/2008 and have been waiting with excitement for it to drop off on it's sixth anniversary. Checked this morning, it's still there.

I pay for this service as to check things like that, bur you could imagine if I was in need of a mortgage, had my statutory report and went for a DIP or full application today and their system had not updated to remove it and got declined.

Always seems to me, quick to put them on, slow to take them off.

Annoyed.

You say this has happened twice. How was it resolved the first time?

tvfreek

Technically speaking you're not paying them for this service. The default will be removed although its rarely on the actual six year anniversary.

Will be a couple of weeks usually.

fermi

Experian's systems should and usually do automatically remove defaults 6 years to the day. I have read a few accounts where they don't come off until midnight 24 hrs later though.

Certainly should take no longer than that.

It is Equifax that generally drags their heals by a few weeks.

billybear1

No we aren't paying them to work on our behalf, but aren't they legally obligated to provide factual information. Therfor, by rights, it should drop off exactly on the day. Funny how it doesn't come off two weeks early but always two weeks late.

Makes you wonder a little.

InsideInsurance

The CRAs are really very loosely regulated and there isnt much more than the Data Protection Act and Consumer Credit Act. Looking at both there is nothing that I can spot that says they must only provide the last 6 years of data and so it seems practice rather than law in which case there is nothing to force them to drop date on its anniversary.

Experian_company_representative

Please send details so we can look into this for you: uksocialsupport@experian.com

Thanks
James Jones

Experian_company_representative

Looking at your opening post again billybear1 I see the default date is 29/8/14. I misread it earlier as 28/8/14. We remove defaults at the end of the six year anniversary day, so yours should disappear tonight. Please let us know if this doesn't happen, but I'm sure it will!


James Jones

billybear1

Thanks for your response James, here is hoping it is off tomorrow now that you have explained this.

billybear1

Well, I must say James was on the money here, thank you so much for you advice. As my post is now factually incorrect as Experian can update their own system I wonder if a moderator could delete this thread?

fermi

As the information is helpful, I've just amended the thread title. Let me know if that is not OK.