Child Support Agency and Data Protection...

emsywoo123

Just got home to find a letter from the CSA updating me of NRP's latest arrears.

All ok, except they have sent me his letter as well. His new address, NI number, all sorts of details.

I am *really* concerned they may have sent mine to him (I have moved and made efforts to conceal my exact location)

Should I contact them? By letter, and to the normal address, or is there another way of approaching this?

If anyone has had experience of this I would be most grateful to hear from you as well.

Many thanks.

74jax

I would call them. I'm sure they are open until 8.30 .

JIL

Its a government department and as such have a complaints procedure.https://www.gov.uk/child-maintenance/complaints-and-appeals I would write to them and explain you feel they have breached data protection standards and send them a copy of what they sent to you. Then ask them to confirm they have not div ulged your address to your ex.

alextexmex

JIL wrote: »

Its a government department and as such have a complaints procedure.https://www.gov.uk/child-maintenance/complaints-and-appeals I would write to them and explain you feel they have breached data protection standards and send them a copy of what they sent to you. Then ask them to confirm they have not div ulged your address to your ex.

Sound advice there, the complaints procedure is the way to go. Putting it in writing allows more flexibility and chance of recourse so its really the best process. Hopefully you will get your answers soon.

emsywoo123

alextexmex wrote: »

Sound advice there, the complaints procedure is the way to go. Putting it in writing allows more flexibility and chance of recourse so its really the best process. Hopefully you will get your answers soon.

Thanks, I have written and will send tomorrow by recorded delivery. I've gone to great lengths to conceal my address and I am not amused!