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Talk Mobile Customer Service
HalfPint
Posts: 646 Forumite
Hi,
I wanted to advise of my experiences of Talk Mobile today, so that other consumers can make an informed decision before signing on the dotted line for their mobile phone contracts.
I have 2 contracts with them, and have been with them for 3 years. I called them today to try and shave a little bit off my monthly bill as I am not using my full allocation. (I am 10 months into this contract)
Initially it took 4 attempts to get through to them, being cut off the first 3 times after 10 minutes on hold. My final call lasted one hour 15 minutes
Initially I was advised that to review my contract they would have to remove my bolt on's which was fine until I was told that they couldn't put them back on again :huh: (breach of contract?)
After a bit of to-ing and fro-ing, and a managers input, it was eventually agreed they would put them back on which would take 5-7 working days and in the meantime if I used the bolt on allowance that I would not be charged. (this took quite a bit of arguing and negotiating to achieve).
We then proceeded to review my contract and all I could be offered that covered my usage was 500m, 5000t & 500mb of data for £25pm. That is less that I currently have for £5 more a month :huh:. I reasoned that surely if they were offering a sim only plan for the same amount of minutes etc for only £10 a month, or the same again to a new customer on a 24m contract for only £10.50 a month then they could do better than that. No, they couldn't and wouldn't.
Even after being put through to a manager at my request, they were unable to save me any money a month, despite the fact that I am not using my full allocation. After complaining a bit the manager then offered me, as compensation, an extra 250m a month on top of my current plan (taking me up to 1000m), explaining that it would cost me £5 per month but he would waive that fee for the first 3 months :huh::huh::huh: I use less than 500 minutes a month :rotfl:
Earlier this morning, during a 10 minute call to EE for my husbands mobile contract, they saved me £5 a month whilst not reducing his allocation. This was their goodwill gesture as he was still within the first half of his contract by 5 months and their system wouldn't allow him to reduce his allowance even though they could see he wasn't using even half of it. Well done EE!:T
I, personally, will be voting with my feet as soon as the contracts with Talk Mobile ends. I will leave you to make up your own mind.
HP x
I wanted to advise of my experiences of Talk Mobile today, so that other consumers can make an informed decision before signing on the dotted line for their mobile phone contracts.
I have 2 contracts with them, and have been with them for 3 years. I called them today to try and shave a little bit off my monthly bill as I am not using my full allocation. (I am 10 months into this contract)
Initially it took 4 attempts to get through to them, being cut off the first 3 times after 10 minutes on hold. My final call lasted one hour 15 minutes
Initially I was advised that to review my contract they would have to remove my bolt on's which was fine until I was told that they couldn't put them back on again :huh: (breach of contract?)
After a bit of to-ing and fro-ing, and a managers input, it was eventually agreed they would put them back on which would take 5-7 working days and in the meantime if I used the bolt on allowance that I would not be charged. (this took quite a bit of arguing and negotiating to achieve).
We then proceeded to review my contract and all I could be offered that covered my usage was 500m, 5000t & 500mb of data for £25pm. That is less that I currently have for £5 more a month :huh:. I reasoned that surely if they were offering a sim only plan for the same amount of minutes etc for only £10 a month, or the same again to a new customer on a 24m contract for only £10.50 a month then they could do better than that. No, they couldn't and wouldn't.
Even after being put through to a manager at my request, they were unable to save me any money a month, despite the fact that I am not using my full allocation. After complaining a bit the manager then offered me, as compensation, an extra 250m a month on top of my current plan (taking me up to 1000m), explaining that it would cost me £5 per month but he would waive that fee for the first 3 months :huh::huh::huh: I use less than 500 minutes a month :rotfl:
Earlier this morning, during a 10 minute call to EE for my husbands mobile contract, they saved me £5 a month whilst not reducing his allocation. This was their goodwill gesture as he was still within the first half of his contract by 5 months and their system wouldn't allow him to reduce his allowance even though they could see he wasn't using even half of it. Well done EE!:T
I, personally, will be voting with my feet as soon as the contracts with Talk Mobile ends. I will leave you to make up your own mind.
HP x
DEBT FREE DATE: 05/02/2015!
Those things in life that we find the hardest to do, are the things we are the most thankful we did.
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