Compensation for late delivery of item

Bantex_2

Most contarctors would allow for delays in deliverys etc, they should be expected and allowed for.

enkoda

idnzor wrote: »

Their final position is that the order confirmation was a mistake and earlier documents stated they weren't included - they also have no record of the phone call.

I would argue that the aforementioned document is an "order confirmation" and should be correct before it is sent to you. Whatever is listed in the quote is irrelevant, your order was confirmed in writing. Have they provided a final invoice - what does that say?

idnzor wrote: »

No problem. The materials were "fixing lugs" and are unique to the window company's design of windows.

You have to order them from the window company or one of their partners. Either way, they can't be purchased over the counter and they require a few days lead time.

The window fitter offered to manufacture his own fixings, but said he may void the warranty by not following the recommended procedure / fixings. So, we decided to wait.

Emphasise this point to them - why would you order windows but not their bespoke fixings?

OlliesDad

You have a duty to mitigate any losses.. you could have had the materials sent in a taxi for alot cheaper than £5k.