BT Engineer failed to turn up twice

onomatopoeia99

Moorst wrote: »

I've told them I'm sending an invoice for the two days they've wasted my time and I want my contract terminated.

....
I'd also be interested in anyone else's experience of this scenario. Will I be sufficiently compensated? Am I in my rights to end the contract?

Read your contract. Does it include compensation for consequential losses? Is there a service level agreement with details of compensation for non-performance?

I suspect the answer to both questions is "no", as I suspect you have purchased a consumer grade product (this includes most "business broadband") which comes with basically no guarantee or compensation beyond the monthly fee. Nor would anyone reasonably expect compensation for consequential losses on a product costing a few quid each month - no provider would offer it as it opens them up to potentially enormous liabilities.