6 days without gas

Branwen2010

Unfortunately, my home has been involved in the BIG gas disruption in south Wales where 755 homes have been cut off for 6 days due to water getting into the gas main. Wales and West Utilities have said that we are entitled to £30 per day compensation. However, I have recently been told that there is new legislation that states that if the supply isn't restored in 36 hours, the compensation doubles. I have no idea whether this is true or not. Who should provide the compensation? Welsh Water because it was their water leak that damaged the gas main or Wales and West Utilities as their service failed to provide the gas supply? A lot of people have damaged gas boilers and cookers as water was forced into the gas appliances. Some people have been told to claim off their house insurance. Any help, gratefully accepted!

macman

Your claim will be against your gas transporter-W&WU-it's up them to pursue WW for any counter claim.
The compo appears to be limited to £30 per day:
http://www.wwutilities.co.uk/Content/Publications/pdf/Notice_of_Customers_Rights_and_Compensation_Payments.pdf?GroupKeyPos=02,06,03,02

Pincher

You can also check your household insurance.
Ingress of water. Flood damage.


If your are really lucky, a new cooker might be covered by the credit card for items over £100.

Branwen2010

Gas has been restored to almost all of the 755 homes affected. We have been given forms to complete to report any damage and WWU have acknowledged that the damage may not be obvious as yet. Will be applying for my compensation soon but very grateful to have hot water again.