ESA Sick Notes and where to send?

nannytone_2

ive been turned away before because i didnt have an appointment ( all i wanted to do was hand something in but couldnt ger past security)
i used the phone in the job centre and was given an appointment for 14 minutes later.
i sat and waited and 5 minutes later i was called becuse i 'was already there'.
its a vrazy way to do things

Robbie64

nannytone wrote: »

ive been turned away before because i didnt have an appointment ( all i wanted to do was hand something in but couldnt ger past security)
i used the phone in the job centre and was given an appointment for 14 minutes later.
i sat and waited and 5 minutes later i was called becuse i 'was already there'.
its a vrazy way to do things

In case anyone was wondering the system is officially known as "AJAX" (the same name as that cleaning / scouring powder from years ago!). I believe the only way to be seen is to phone the DWP and book in an appointment in advance. The AJAX system was introduced when caller offices were closed a number of years ago. Only certain JobCentre Plus staff carry out AJAX appointments, hence the need to book an appointment in advance. Though I didn't realise it was a highly specialised job taking a letter or a sick note from someone!

I assume AJAX is an acronym but I can't work out what it stands for. I do know what it does though - it forces most people to send in documents to the great black hole that is the two Wolverhampton mail sorting centres. The mail received by these two mail sorting centres is then sorted by postcode and is then sent to Kidderminster and Telford where it is actually opened before being forwarded to the relevant benefit office. As you can guess, there is much scope for mail going missing as a result... and all the while the amount of AJAX appointment slots available at local JCP's are being drastically reduced.

TELLIT01

It has been suggested in the past that each JobCentre have a box where medical certificates can be dropped off and then forwarded to the Benefit Centre overnight by courier. The problem is that you would get people dropping urgent certificates in the box and then complaining that they hadn't been paid the same day.
The 'easy way' for the DWP is to do everything on an appointment basis.
Sadly it's the same old story the world over - a very small minority create a problem and the majority suffer because of it.

micky2phones

nannytone wrote: »

ive been turned away before because i didnt have an appointment ( all i wanted to do was hand something in but couldnt ger past security)
i used the phone in the job centre and was given an appointment for 14 minutes later.
i sat and waited and 5 minutes later i was called becuse i 'was already there'.
its a vrazy way to do things

Thats use to be the case nannytone, but my local office have removed the phones.
Tables are there now, was told computers were being put there in a matter weeks