Cash on collection - receipt required?

kitten

Hi, I am quite new to eBay and need a little advice if possible.

I have bought and sold a few bits and bobs over the years, but now I have listed my first bulky item, which is collection only due to size and weight. It is likely to fetch about £500.

I understand the reasoning behind why I should ask for cash and collection, but what's the protocol on giving receipts? Do people not bother at all (after all, the buyer has the item), do I just hand write something on a piece of paper, do I print out/buy something more official?

Sorry, I know it's a small point but I would like to get it right!

Thanks in advance

soolin

I've never given a receipt at all.

Don't forget that you can't insist on cash on collection either (unless it is a car)- if this really can't be posted then make sure there isn't a better venue to sell it, I personally wouldn't risk a £500 item that can't be posted on ebay.

Take a read of this

https://forums.moneysavingexpert.com/discussion/comment/65282064#Comment_65282064

RFW

Most don't ask for receipts. Easy enough to print out the Ebay invoice and write "paid in cash" and the date paid on it.

pleasedelete

I bought once from a large London ebay seller agency (so they sell for people) and also from a national company warehouse. Paid by paypal as only option for both.They both had 2 copies of sales record printed. They asked me to sign both as they did- and then gave me a copy. always wondered how that would hold up with a paypal claim

RFW

pleasedelete wrote: »

I bought once from a large London ebay seller agency (so they sell for people) and also from a national company warehouse. Paid by paypal as only option for both.They both had 2 copies of sales record printed. They asked me to sign both as they did- and then gave me a copy. always wondered how that would hold up with a paypal claim

It wouldn't with Paypal, it may in court

sparrer

I asked for a receipt on an item I collected which cost over £100, to cover myself if it was faulty. The seller was more than happy to oblige and luckily the item was fine so the receipt was binned. It may not be a huge amount to some but on a pension I can't afford to take risks with that sort of money. I fully understand why some others don't bother with one though.

RFW

sparrer wrote: »

I asked for a receipt on an item I collected which cost over £100, to cover myself if it was faulty.

I'm not really sure it would. It might have some sway with a business but none with a private seller, especially on a second hand item. If it is a business seller you have consumer right where a receipt is not relevant (especially as you have online details of the transaction).
Obviously no harm in asking for one, I actually prefer the kind of people who do ask, it means they're cautious and likely to check things before leaving, so less likely to later complain.

George_Michael

It might have some sway with a business but none with a private seller, especially on a second hand item. If it is a business seller you have consumer right where a receipt is not relevant (especially as you have online details of the transaction).

You still have consumer rights when buying from a private seller, just not as many rights as when buying from a business.

Even though there is no requirement for the goods to be durable or fit for purpose when buying privately, they must still be as described so if a seller stated that something was working and this wasn't the case, you have the legal right to a full refund.
This may well involve legal action to try to get your money refunded and a receipt may come in handy as part of the evidence.

RFW

George_Michael wrote: »

You still have consumer rights when buying from a private seller, just not as many rights as when buying from a business.

Even though there is no requirement for the goods to be durable or fit for purpose when buying privately, they must still be as described so if a seller stated that something was working and this wasn't the case, you have the legal right to a full refund.
This may well involve legal action to try to get your money refunded and a receipt may come in handy as part of the evidence.

Quite right. Just being a private seller on Ebay does not necessarily mean you would legally be considered one as far as offering consumer rights to a customer goes.
Cash on collection where a buyer can inspect the goods diminishes those rights. I was merely commenting on the point of having a receipt in that instance and whether a collection receipt would add any consumer/legal rights, I don't think it does. If it did end up in court the judge wouldn't ask to see a receipt.