Ghost meter on Good Energy

hedgewizard101

We recently moved into a property which had previously been two flats, combined into one by the previous owner. There were two separate electricity supplies, each with its own meter, for the two parts of the house.

In renovations, we had our electricity contractor combine the two supplies and asked Good Energy to remove the redundant supply.

Nine months later, they are telling us that although they removed the meter they did not 'fully disconnect the electricity supply' and are thus insisting on their standard standing charge.

"Industry records correctly reflect that there is no meter at site, however if the supply is no longer in use then we would like to update the status of the supply to fully disconnected so that the industry does not continue to apply a standing charge. If you are likely to reconnect the supply at a later stage and would like us to leave it listed as connected but without a meter then please also confirm this so that we can update our records."

I love the phrase "the industry"... so clearly intended to make the customer believe that it's a statutory thing. In fact although Ofgem does require suppliers to set a standing charge, there is no reason why it can't be zero.

Since the redundant supply is zero-use and no longer metered this is clearly unfair. What would Good Energy's correct course of action be in this case?

zaax

If you asked for something to be done and they didn't do it surely thats there problem and they should not charge you for their mistake.

Carrot007

Did you ask the distributor to remove the supply?

This is nothing to do with your supplier, although they should have told you who to contact.

If you did not then you do not have a disconnected suppy.

However as far as I am aware if the supply is not metered then your supplier should not be charging.

Of course if you refused to pay for the distributor disconnecting the supply this may be different.