Well done John Lewis...

Dunree

Ordered a new tv last week for delivery to our, hopefully, new place, a week on Saturday.

Showed it to a friend on Internet last night to find that the price had dropped by £100.

E mailed JLP to see what could be done, as I still hadn't received the telly yet.

Lo and behold, the difference is being put by into my account

Well done, once again, John Lewis.

daytona0

not bad!! Just be aware that depending on when the contract was made then this could easily be a 100 pound goodwill gesture which they didn't have to give you!

Jennifer_Jane

John Lewis used to have (and perhaps still do) a policy that if you found the same product cheaper within 28 days, they would price match.


I've had the same thing from them. I bought a microwave oven from JL, a few weeks later saw that they had reduced the price, so phoned them. They credited my account immediately.


Super company!

Francesanne

Jennifer_Jane wrote: »

John Lewis used to have (and perhaps still do) a policy that if you found the same product cheaper within 28 days, they would price match.


I've had the same thing from them. I bought a microwave oven from JL, a few weeks later saw that they had reduced the price, so phoned them. They credited my account immediately.


Super company!

We'd had our TV delivered & installed only the day before and then happened to spot on their web site the price had dropped considerably. Sent them unhappy email & within 48 hours had the difference paid into my account. We were so happy with their service we purchased a blu ray player from them with the refunded money. 1st class customer service.

Dixi

I bought an Phillips air fryer from JL in January. The cord storage stopped working properly so I emailed Phillips for any tips and they recommended I contact the retailer for a replacement. I phoned JL on the Sunday spoke to a very polite young man and received a replacement on the Tuesday. Brilliant customer service.

barryboris

It's nice to see a large company like this honouring those prices (especially when they don't really have to). Nice to read some good news customer service stories for a change!

Dunree

I bought a gym from them a few years ago.

The warranty had run out when one of the cables snapped, and the makers weren't responding to any emails or phone calls.

Made a call to JL to see if they could point me in the right direction.

Within an hour, I had the customer service dept asking where and when I wanted the part delivered.

Brilliant company to do business with.

On a side note, I signed them up on a national service contract with a previous employer.

When I had the meeting with their top facilities manager, he stated that all bills would be paid within 30 days. If there were any problems, the bill would still be paid, but would be discussed afterwards.

Their logic behind that was that there are too many companies out there who hold back payment, causing financial issues for the recipients. They didn't want to operate like that