Scottish power and reclaiming owed money

tdsmithj

Scottish power is taking ages to pay me back the money.I an owed around 150 pound and getting in contact with them is impossible. Even the callback feature does not work. I do not have a land line so waiting for over 40 minutes is costly and most of the time I have been cut off.

I resorted using email and they promise to sort out the issue within 30 days and that's been over a month ago. I closed my account with them on 13th June. It feels like I'm just being ignored by them.

What's the next step if they are just messing me around?

shammyjack

tdsmithj wrote: »

Scottish power is taking ages to pay me back the money.I an owed around 150 pound and getting in contact with them is impossible. Even the callback feature does not work. I do not have a land line so waiting for over 40 minutes is costly and most of the time I have been cut off.

I resorted using email and they promise to sort out the issue within 30 days and that's been over a month ago. I closed my account with them on 13th June. It feels like I'm just being ignored by them.

What's the next step if they are just messing me around?

rward@scottishpower.com Directors Complaint Team.

tdsmithj

I tried the email but I get a delivery error. I sent my story to watch dog now. I tried getting back but it's impossible to get in contact. They not even replying to my emails now.

Catssquirrel

Think it's bad now, wait till Scotland goes independent. Whose the regulator?

tdsmithj

Catssquirrel wrote: »

Think it's bad now, wait till Scotland goes independent. Whose the regulator?

Think it might be ofgem. Its really bad.

JJ_Egan

Letter via pen and paper to head office accounts .