We'd like to remind Forumites to please avoid political debate on the Forum. This is to keep it a safe and useful space for MoneySaving discussions. Threads that are - or become - political in nature may be removed in line with the Forum’s rules. Thank you for your understanding.
Wrongful Default applied to credit file when payments were made as Normal
Gemmag31
Posts: 1 Newbie
Hi I would like some advice please if anybody could help I would be most grateful.
I was made redundant in 2012 and fell behind with a payday loan that was eventually pursued by portfolio recovery aka Mackenzie hall debt collectors.
In October 2013 I started a payment plan in order to pay this debt back and I have monthly payments taken out and have not missed a payment to date. However I applied for a credit card with my bank a few weeks ago and was advised that I have been refused due to the 2 default payments on my credit file from portfolio recovery for May and June 2014. I was totally shocked as I know my payments go out monthly and so I checked my bank statement and the payments had been taken as usual. I was furious and emailed them immediately and told them how my payments had been taken as well as a copy if bank statement showing the payments had been taken so how on earth can I have been defaulted for May and June? They apologised and said they would look into it and after many exchanges emails and phone calls my complaint was sent to the compliance department. In my letter I explained how all of this unnecessary stress and anxiety was effecting me and also the bad reputation and embarrassment this has caused me with my bank and requested that I should be compensated in some way for all the distress it has caused me, not mention the time consuming task of sending complaints, phone calls and sending credit files.
what I would like to know is would I be in my rights to request not only for the defaults to be deleted but compensation as well?
I was made redundant in 2012 and fell behind with a payday loan that was eventually pursued by portfolio recovery aka Mackenzie hall debt collectors.
In October 2013 I started a payment plan in order to pay this debt back and I have monthly payments taken out and have not missed a payment to date. However I applied for a credit card with my bank a few weeks ago and was advised that I have been refused due to the 2 default payments on my credit file from portfolio recovery for May and June 2014. I was totally shocked as I know my payments go out monthly and so I checked my bank statement and the payments had been taken as usual. I was furious and emailed them immediately and told them how my payments had been taken as well as a copy if bank statement showing the payments had been taken so how on earth can I have been defaulted for May and June? They apologised and said they would look into it and after many exchanges emails and phone calls my complaint was sent to the compliance department. In my letter I explained how all of this unnecessary stress and anxiety was effecting me and also the bad reputation and embarrassment this has caused me with my bank and requested that I should be compensated in some way for all the distress it has caused me, not mention the time consuming task of sending complaints, phone calls and sending credit files.
what I would like to know is would I be in my rights to request not only for the defaults to be deleted but compensation as well?
0
Comments
-
Sounds like you defaulted. You admit you missed payments, once you default the accounts remain in default whether you pay it off or not. If the defaults are removed then I don't get the stress. FYI if you want good credit stop taking payday loans, they are a big indicator you can't manage your finances properly.0
-
Default is a default. So remains on a credit record as a historical fact. There's little point in getting stressed. Time will heal.0
This discussion has been closed.
Categories
- All Categories
- 345.7K Banking & Borrowing
- 251K Reduce Debt & Boost Income
- 450.9K Spending & Discounts
- 237.7K Work, Benefits & Business
- 612.5K Mortgages, Homes & Bills
- 174.3K Life & Family
- 250.8K Travel & Transport
- 1.5M Hobbies & Leisure
- 16K Discuss & Feedback
- 15.1K Coronavirus Support Boards