MSE News: EDF Energy to pay £3m to charity after complaint breaches 22 August 2014 at 11:17AM in Energy 14 replies 2.1K views

Former_MSE_Paloma

EDF Energy will pay £3m to charity helping 'vulnerable customers' after Ofgem found it breached complaint rules ...

Read the full story:

EDF Energy to pay £3m to charity after complaint breaches




Click reply below to discuss. If you haven’t already, join the forum to reply. If you aren’t sure how it all works, read our New to Forum? Intro Guide.

NeverInDebt

3m to charity seems a lot but EDF group last year made £13.8billion source. Seems these big companies make quite a lot of money

£3m to the Citizens Advice 'Energy Best Deal Extra' scheme and the Plymouth Citizen Advice Bureau's Debt

Not sure why they singled out Plymouth CAB

matelodave

They should be compensating people who been disadvantaged, over charged and inconvenienced or even reduced their tariffs rather than just squandering it, whether to a charity or not.


I'm sure a lot of those who've been mucked about would rather decide where their money goes instead of having it taken in a rather cavalier fashion and then given away to someone they have no affinity to. I wonder what those who live in the North, West or East feel about having their hard earned given to Plymouth

wakeupalarm

All of the money energy companies pay in fines will just get recovered from other customers in any event. Ofgem can say what they like about imposing conditions but we all know prices will simply be adjusted upwards to take account of these fines and any other costs energy companies have paid as a result of these Ofgem investigations. Ofgem is a pointless organisation the sooner they are abolished the better it will be for consumers.

I_luv_cats

Just seems like the energy companies treat the fines as an occupational hazard.

Butterfly_Brain

It should go to the customers who have been shafted not to charity

Bluebirdman_of_Alcathays

Butterfly_Brain wrote: »

It should go to the customers who have been shafted not to charity

How very kind spirited of you.

There's no evidence any EDF customers are out of pocket. Why should they get a windfall? A charitable donation is the best result all round surely.

naedanger

Ofgem should set fixed compensation payments to be made to customers for each significant service failure e.g. £x per day late in effecting a switch etc (in the same way that airlines are liable to pay compensation when planes are late).

Then suppliers will have a direct financial incentive to improve their service, and customers who are inconvenienced will at least receive some redress.

poppyand_pansy

Hi call me OCD but I've got bills from EDF from 2010 until 2014 when I finally decided I would never get a clear answer from EDF and changed over to OVO.


OVO are great and exceptionally clear in their billing.


Believe it or not I kept all those EDF bills because they're a fantastic example of how to boggle and bemuse your customer so they have no idea what they're paying. Even when I wrote to EDF asking them to tell me clearly what my tariff and costs were they couldn't be clear. I finally gave up and realised I was probably paying way over the odds and moved. I'd like compensation for the many hours of bewilderment I've had pouring over bills that as far as I can see are deliberately misleading. Are there more people like me?

Bluebirdman_of_Alcathays

poppyand_pansy wrote: »

Hi call me OCD but I've got bills from EDF from 2010 until 2014 when I finally decided I would never get a clear answer from EDF and changed over to OVO.


OVO are great and exceptionally clear in their billing.


Believe it or not I kept all those EDF bills because they're a fantastic example of how to boggle and bemuse your customer so they have no idea what they're paying. Even when I wrote to EDF asking them to tell me clearly what my tariff and costs were they couldn't be clear. I finally gave up and realised I was probably paying way over the odds and moved. I'd like compensation for the many hours of bewilderment I've had pouring over bills that as far as I can see are deliberately misleading. Are there more people like me?

Why not issue them with a County Court claim? It costs £25 if your claim is under £300; refundable if you win. Let us know how you get on :A

victor2

I was one of many driven half crazy by EDF's computer system. Didn't cost me any money and I figured out that by not giving them readings they wouldn't keep trying to adjust my DD amount to something unrealistic. Meant I had to track my own usage and costs to make sure I was paying enough - I had the time and ability to do that, and couldn't put a price on it. Got a meaningless waffling response to my complaint and gave up.
It looked like they had sorted their IT "problem" out by the time I left them this year.

Like has already been said though - what has singled out Plymouth CAB for a donation? AFAIK, it was a nationwide issue and it will come from the profits generated by EDF's customers, who are also nationwide.