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Npower Bill
AngryGeorge
Posts: 1 Newbie
in Energy
When i moved in to my flat with my girlfriend, in June 2013. I decided to go with EDF for my electric. Paid every bill, gave my meter readings & i now have received an Occupier bill from Npower for the 12 months to June.
Not only that, but i now have discovered i had two MPAN numbers for the same meter. One of which was transferred to EDF, the other stayed with Npower for some unknown reason.
EDF have voided my contract because, the wrong meter type was given, when the contract was set up. They have refunded my payments, and are sending me back to Npower.
Phoned the Npower got transferred to the Occupier department (after a 44 minute wait), and was told it was all my fault, by the most sanctimonious bloke i have ever spoken too.
I dont know what to do.
Not only that, but i now have discovered i had two MPAN numbers for the same meter. One of which was transferred to EDF, the other stayed with Npower for some unknown reason.
EDF have voided my contract because, the wrong meter type was given, when the contract was set up. They have refunded my payments, and are sending me back to Npower.
Phoned the Npower got transferred to the Occupier department (after a 44 minute wait), and was told it was all my fault, by the most sanctimonious bloke i have ever spoken too.
I dont know what to do.
0
Comments
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Pay the money EDF handed back to you to npower?0
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sounds like you have an e7 meter, pay what you owe then transfer.Don't put your trust into an Experian score - it is not a number any bank will ever use & it is generally a waste of money to purchase it. They are also selling you insurance you dont need.0
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AngryGeorge wrote: »When i moved in to my flat with my girlfriend, in June 2013. I decided to go with EDF for my electric. Paid every bill, gave my meter readings & i now have received an Occupier bill from Npower for the 12 months to June.
Not only that, but i now have discovered i had two MPAN numbers for the same meter. One of which was transferred to EDF, the other stayed with Npower for some unknown reason.
EDF have voided my contract because, the wrong meter type was given, when the contract was set up. They have refunded my payments, and are sending me back to Npower.
Phoned the Npower got transferred to the Occupier department (after a 44 minute wait), and was told it was all my fault, by the most sanctimonious bloke i have ever spoken too.
I dont know what to do.
Hi AngryGeorge,
This doesn't sound good. If you could pop your account details on an email using the address on our profile I'll be more than happy to help have this resolved for you.
Thanks
Chris
“Official Company Representative"
I am the official company representative of nPower. MSE has given permission for me to post in response to queries about the company, so that I can help solve issues. You can see my name on the companies with permission to post list. I am not allowed to tout for business at all. If you believe I am please report it to forumteam@moneysavingexpert.com This does NOT imply any form of approval of my company or its products by MSE.
If we ask you to contact us, please do so using helpandsupport@npower.com - MSE Forum has temporarily allowed the display of our contact details in our signature due to a technical issue with our profile0
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