Carlsberg Draught master

josenrab

My apologies, if i have posted this in the wrong place.
Advise needed please.

We purchased a Carlsberg Draught Master for my Husband a few years back, and like most things it gets put to the back of the cupboard. We have only used this twice, and decided to buy a keg for it. The problem we have is that Carlsberg have discountinued selling them, is there anything we can do about it, or is it a case of chucking it away. Could I request a refund from Carlsberg, for the Machine.

Thanks
janne

daytona0

Is your draught master;

1. Not fit for purpose?

2. Not as described?

2. inherently faulty?


Answer yes to any and then you have a problem.


Answer no to all three and no resolution will be given. You could possibly get a goodwill gesture but that is all it would be, so speak to the company who sold you it.


Also, it doesn't matter what you have done with the item over the years but you've had use o it and as such you would never be entitled to a full refund.

JJ_Egan

Try Ebay for the keg .
Or home brew forums .

josenrab

Thank you both for your replies.

It is no longer fit for purpose,because they have discontinued to make/supply kegs for them, so now cannot use

Any that would be available, would now be past there use by date.

So the only real thing to do with it now would be to throw away


Thanks
Joanne

marliepanda

josenrab wrote: »

Thank you both for your replies.

It is no longer fit for purpose,because they have discontinued to make/supply kegs for them, so now cannot use

Any that would be available, would now be past there use by date.

So the only real thing to do with it now would be to throw away


Thanks
Joanne

It was fit for purpose.

The fact you chose not to use it for 'a few years' does not make it 'not fit for purpose'

According to my quick research it was discontinued as far back as 2010, and the remaining kegs they sold off cheaply with sell by dates of 2013. If I am correct in my (admittedly brief) research, then theyve been more than fair. Some people complained in 2010 and got a lot of free kegs for it being discontinued. I doubt you'll get anything now.

Edit: Actually it looks like it was discontinued in 2009. So you've had it at least 5 years? And now want a refund?

JReacher1

I've got a similar problem with my VHS video recorder. Can't get any of the new movies on video!
Sharp wouldn't give me a refund though.

InsideInsurance

Reminds me of a customer who complained that after 8 years vacuum bags were no longer available for their hoover at their local supermarket and wanted to return it for a full refund.

Unless there was any promise/ guarantee of kegs being available for a set period of time and this has been breached then you have no action against them. No manufacturer makes something with the promise that parts will be available forever.

I imagine some searching may come up with some solutions depending on how the device really worked.

gik

JReacher1 wrote: »

I've got a similar problem with my VHS video recorder. Can't get any of the new movies on video!
Sharp wouldn't give me a refund though.

That's not a real problem! You should try getting a movie for my Betamax player! It cost me £600+ some 35 years ago. I think the last film I got was Towering Inferno....or was it Tors, Tora Tora?
Please ignore this post young un's!

josenrab

I purchased this Oct 2012 from Comet, so the product is not even two years old, I paid full price, this is why I asked if I could do anthing about it. I was unaware that this product was discountinued and only found out when trying to purchase the kegs this week .

thanks anyway

gik

Comet is long gone...how do did you pay for it?


By the way there are people who were struggling to get the kegs before 2010.

josenrab

yes i think Comet went not long after, I think I paid with my debit card,