Contract with Childrens Nursery

baldyj

wealdroam wrote: »

Surely your reason for wanting to terminate the contract even if they honour the agreed price, is simply because you have already taken out a new contract elsewhere:

Which I have only done as a result of not feeling comfortable in using them due to this issue and how it has been handled.

The desicion has been made that I will not be using the nursery. What I am trying to ascertain is whether they are able to charge me three months worth of fees (be it old or new prices) based on the information I have mentioned in my previous posts.

wealdroam

baldyj wrote: »

The desicion has been made that I will not be using the nursery. What I am trying to ascertain is whether they are able to charge me three months worth of fees (be it old or new prices) based on the information I have mentioned in my previous posts.

If they reduce the price to the previously agreed price, then I fear you will have to pay the notice period. That notice period should be one month. As they only need to give one month's notice, then so do you.

Of course the problem you will still have is how to get back your overpayment, if any.

pinkshoes

wealdroam wrote: »

If they reduce the price to the previously agreed price, then I fear you will have to pay the notice period. That notice period should be one month. As they only need to give one month's notice, then so do you.

Of course the problem you will still have is how to get back your overpayment, if any.

It seems a little unfair that the OP should have to pay anything.

You may use a gym for 1 month during a notice period, but there's no way a parent would want a child to go to a nursery for just one month - it's too unsettling, and the nursery should understand this.

If the don't refund in full, it just goes to show what a thoughtless nursery they are, putting money before the kids.

OP, I'd write to them explaining their unfair T&C, and insisting on a full refund. I'd go as far as sending them a letter before action if they don't cough up.

Have you looked on FB or online for any conversations that come up with other parents moaning about the fees?

wealdroam

pinkshoes wrote: »

It seems a little unfair that the OP should have to pay anything.

You may use a gym for 1 month during a notice period, but there's no way a parent would want a child to go to a nursery for just one month - it's too unsettling, and the nursery should understand this.

If the don't refund in full, it just goes to show what a thoughtless nursery they are, putting money before the kids.

I agree with all of that, but I am not sure there is a 'consumer right' that supports that view.

unholyangel

Being honest I cant see the nursery turning round and saying "sure, we'll give it to you at the original price for the original duration". And thats really the only basis I can think of that they'd be able to tie OP in to continue the contract as agreed.

baldyj

pinkshoes wrote: »

Have you looked on FB or online for any conversations that come up with other parents moaning about the fees?

I've had a look but it doesn't look like you can post on their page, and I don't know any other parents to talk it over with.


It would appear that the increases are different for different children (how many days they attend/how much of the place is funded etc.) So not everyone has had such a big hike, I'm just one of the lucky ones!


I may be off track here, but by the fact the nursery has officially given notice of the price increase am I right in saying that they can't back track on that to keep people in contract?


I think I will demand termination of the contract with a full refund, with the exerts of the UTCCRs included.


I may also without prejudice make an offer based on one months notice (starting now) under the old prices, in an attempt to resolve it amicably.

Ectophile

While you're at it, dispute any claim that they ever gave you notice of the price increase. Their claim that they sent a text message seems pretty poor. They should have sent it by a more durable means.