Talktalk customer service appalling comparison

stellaanpearl

Talktalk provide my land line and broadband servces had a few problems with that but thats a different story, have called them twice to upgrade my mobile telephone after providing endless details was promised a call back still waiting seriously considering taking my business elsewhere (unhappy) By contrast have ongoing problem with my worcester bosch boiler phoned there service call centre answered promptly and dealt with very efficiently as a result have taken out a service contract with them (very happy)

bod1467

http://www.talktalkmembers.com/t5/Products-Services/ct-p/c41

You'll like get a better response via their member's forum.

stellaanpearl

Thanks have tried that zero response apalling service

CBU2004

I used to work for TalkTalk customer services (home sevices) and also tech support.

I would ring and ask to be passed to the escalations department. The agent is required to pass on all the details with your number and in every case I had to pass this on they do call back within 24 hours.

Every time also, a guy came from downstairs to speak to the agents directly to get a better understanding of the situation.

I'm not sure if this 'escalations' department still exists or if it was just exclusive to our offices (as we were and outsource company).

stellaanpearl

Thanks have tried online chat now but dont have any great expectations

aqua111

Would not have Talk Talk again if it was free.
Plusnet much better.

fredsnail

aqua111 wrote: »

Would not have Talk Talk again if it was free.

Same here - wouldn't even use them again if they paid me.

dodger1

Was with TalkTalk for around 10 years, nothing but good service. Every single ISP gets complaints as can be seen on this site.