Npower - Complaint to CEO - Who next? RESOLVED

MrMoore

I have been recieving threatening letters from Hen Power for weeks despite loads of phone calls and them agreeing I owe nothing. They even sent me a telegram last week even to pay them. I saw an article by another person online and decided to reverse the situation like he did and send Mr a bill for wasting my time with the usuall arogance and patronising letters copied from todays letter they sent to me. Mr Pickles has now left and the head of billing is tim.stothart

LETTER I SENT BELOW



"Dear (Text removed by MSE Forum Team) as of 30th May 2015


Regarding Account Number ............... and letter sent 26th May 2015 to my billing address .....................xxxxxxxxxxxxxxx....................

(Text removed by MSE Forum Team) sent from (Text removed by MSE Forum Team) for energy supplied to ............xxxxxxxxxxxx......................................



Despite weeks of constant telephone calls to N-Power and being assured my bill is zero I keep getting threatening letters from N-Power.

Why cant you send an e-mail to say I owe nothing? For the other energy companies with far less complaints it is easy!

You say threatening letters were sent after phone calls. This is not the case, I have been phoning and receiving threatening letters for weeks.

For the third time I have asked for a letter to say I owe nothing to no avail. I have just spoken to ......xxxx... in Accounts today, 30th May 2015, ( call ended 10:49am) and she said she would also send a letter by first class post that I owe nothing.

I am complaining because of the harassment and stress that N-Power have caused me.

I don’t want another meaningless telephone call, I want a reply in writing, that is all I ask. Please do not threaten me or my family any more.

My billing address and for reply to this complaint, unless you can manage an e-mail letter is .........................xxxxx.........................


Because of all of this constant hassle I would like you to compensate me for my time with a payment of £50. I would like to recieve this within 10 days of the date of this e-mail or I may take court action or ask an external debt recovery agent to do so on my behalf.


It is a legal requirement to send you notice of an intended Court summons before it is issued. This letter fulfils that requirement. Me or my debt recovery agent may also visit you to make an assessment before starting proceedings against you. Please note costs for this action, plus any legal costs will be added to the £50 if you have not paid it within the 10 days. That is in addition to an appology and a letter to be sent out by first class post as promissed today to say that the balance owed to N-Power is infact ZERO.

TO AVOID LEGAL ACTION YOU WILL NEED TO RESPOND TO THIS LETTER AS DETAILED ABOVE.


If the court judgement goes against you, then I or my debt recovery agent may ask the court to seek enforcement of payment in one of the following ways.

• with an attachment of earnings
• with a charging order on any property you own or are buying under a mortgage
• witha Warrent of of execution against goods you own.

If you not pay me, then I may share your payment information with credit reference agencies. This could result in a default being recorded on your credit file, which may affect your overall credit rating and your ability to get credit in future.


PLEASE SEND THE LETTER NOW TO AVOID LEGAL ACTION. I CAN ONLY HELP IF YOU DO."

teddysmum

Sorry, but your letter will have little if any effect. It contains both spelling and grammatical errors, some sentences which do not make sense and makes it clear that, being unaware of procedure, you are making empty threats.


You cannot take the below mentioned , personal action against Mr Stothart :


(quote ) 'ask the court to seek enforcement of payment in one of the following ways.

• with an attachment of earnings
• with a charging order on any property you own or are buying under a mortgage
• witha Warrent of of execution against goods you own.' (unquote)