We’d like to remind Forumites to please avoid political debate on the Forum.
This is to keep it a safe and useful space for MoneySaving discussions. Threads that are – or become – political in nature may be removed in line with the Forum’s rules. Thank you for your understanding.
📨 Have you signed up to the Forum's new Email Digest yet? Get a selection of trending threads sent straight to your inbox daily, weekly or monthly!
Next Step - Have no idea what to say
boo2905
Posts: 129 Forumite
Hi
I was wondering if anyone could help.
I sent the letter from this site requesting my charges in May. Since then the bank wrote to me and said that they were looking into the claim but never gave a deadline of when they would get back to me.
I rung the number on the letter and it just puts me on hold for ages so I rang the usual customer services number and they said the bank has 40 working days to respond. I admit that I should have sent the second letter before now but the bank has 2 working days now to respond and I just wondered if I rung up today what action I could threaten them with. Could I report them to the financial ombundsman? Is it 40 days from when they received the letter or when I sent it?
Thanks for your help
I was wondering if anyone could help.
I sent the letter from this site requesting my charges in May. Since then the bank wrote to me and said that they were looking into the claim but never gave a deadline of when they would get back to me.
I rung the number on the letter and it just puts me on hold for ages so I rang the usual customer services number and they said the bank has 40 working days to respond. I admit that I should have sent the second letter before now but the bank has 2 working days now to respond and I just wondered if I rung up today what action I could threaten them with. Could I report them to the financial ombundsman? Is it 40 days from when they received the letter or when I sent it?
Thanks for your help
0
This discussion has been closed.
Confirm your email address to Create Threads and Reply
Categories
- All Categories
- 352.3K Banking & Borrowing
- 253.7K Reduce Debt & Boost Income
- 454.4K Spending & Discounts
- 245.3K Work, Benefits & Business
- 601.1K Mortgages, Homes & Bills
- 177.6K Life & Family
- 259.2K Travel & Transport
- 1.5M Hobbies & Leisure
- 16K Discuss & Feedback
- 37.7K Read-Only Boards