cancelled eqifax but they still charge

mathewsimpson

Anybody had the same problem I called and got my free credit report from equifax but called up and cancelled before they charged me which has now resulted in me getting bank charges. So I called them up to see why they said they would refund the amount but not the bank charges, even though they said I had called to cancel asked to speak to a manager and I got he is on anot her call at the minute so I said ok ill wait then she came back and said managers only work Monday to Friday so she lied . Left on hold for over a hour truly discrete full service said I could have a call back in 2 days is it me or is this just not acceptable

howie94

Hi there


I had this when after cancelling, i contacted Equifax and they stated they cannot see why im being charged for anything, which was utter rubbish, I contacted my card holder and asked them too stop any future payments too which worked and payments has now stopped...:)

Regards

JKSandy

You would be better writing them a letter and provide evidence that the membership fee resulted in charges.

They also have an online tool you can attach documents, maybe do that instead of posting.