renting emergency help please

double_mummy

i know you guys are all amazing so i thought i would come and ask for some help - also posting on the renting board

a friend lives in a privately rented 3 story property. yesterday in the rain the ceiling started dripping it is now so bad that the bedrooms are uninhabitable and it is dripping through the second floor. the rain is on and off here but it is all coming straight through the ceiling.

the letting agents sent someone over to look at it they put a small humidifier down and said that they would be back to sort it at some point

is there any time limit for this to be fixed? is there anything we can say to make them do it faster? what is the best thing to get this done as it is just getting wetter and wetter inside the house

ljonski

Environmental health

aggypanthus

If it was my property, I would expect the agent to inform me, then perhaps a buildings claim may ensue.
Some LL have cover to rehome the tenants in emergencies.

aggypanthus

ljonski wrote: »

Environmental health

They wont fix it! !

Ms_Chocaholic

Have they positioned buckets/bowls/pans to catch the drips?

double_mummy

the lettings agent has no out of hours phone number and things are getting worse with every shower the kids (including under 5s) cant go to their bedrooms and are again having to sleep in the living room which is now dripping

the offices are open from 9am - 1pm tomorrow but they have already been fobbing her off for the past 2 days saying it will get sorted is there anything i can do to help or tell her to say or anytrhing that will get this sorted faster?

double_mummy

yes there are buckets and saucepans and everything else they could think of down but they are having to be emptied every hour or so no one is getting much sleep they have tried to protect everything as much as possible but its not really working

sweetilemon

Could you maybe contact shelter and ask for advice? They might have some contacts or info on where to go from here.

Better_Days

OP suggest you pop over to the House Buying Renting and Selling board, probably get some more specific advice.

Does your friend know who the LL is - if so suggest s/he contacts LL directly.

Hope your friend gets this sorted asap.

RAS

On Monday morning get environmental health in who can decide whther the house can be lived in or not.

And mean-time WRITE (not text or e-mail) a letter to the Ea and to the address for the serving of notices listing all the problems, what has been done or not done by the EA, the damage to the LLs fitures and fitting and to their own stuff.

Hand-deliver to the EA with photos and post to the address for the serving of notices first class from 2 post offices with free certificates of posting.

The EA probably need tiem to get the LL's approval for work

Hpow much is this - a few drips that can be dealt with by moving furniture or steady ingress whenever it rains?

If the latter, they need to go in tomorrow and embaress the EA by explaining the situation in fornt of other cstomers and demand alternative accomodation until the roof is fixed. Take the kids and refuse to move.

double_mummy

thanks guys and gals

only and address for the LL (just checked) and i have posted on the renting board as well they are great over there