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Klephto.com, Tivolis
malc_b
Posts: 1,093 Forumite
I bought a chrome towel rail made by Tivolis from http://klephto.com/. This has sprung a leak after about a year's use. Klephto answered my 1st email asking for photos but since then haven't replied to any of my follow up emails. Paypal don't want to know. There is no phone number listed either. Parent company is EDK which is listed on linked-in
Erhan Kadam Owner at EDK UK LTD
Ruislip, Greater London, United Kingdom
These radiators are supposed to have a 5yr warranty but quite how that works when they ignore your emails is a moot point. I've complained to credit under section 75 but I read that paypal breaks the chain so I may not get much joy there.
Not sure what to do next.
BTW I have contacted Tivolis who say I have to contact Klephto.....
Erhan Kadam Owner at EDK UK LTD
Ruislip, Greater London, United Kingdom
These radiators are supposed to have a 5yr warranty but quite how that works when they ignore your emails is a moot point. I've complained to credit under section 75 but I read that paypal breaks the chain so I may not get much joy there.
Not sure what to do next.
BTW I have contacted Tivolis who say I have to contact Klephto.....
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