We’d like to remind Forumites to please avoid political debate on the Forum.

This is to keep it a safe and useful space for MoneySaving discussions. Threads that are – or become – political in nature may be removed in line with the Forum’s rules. Thank you for your understanding.

📨 Have you signed up to the Forum's new Email Digest yet? Get a selection of trending threads sent straight to your inbox daily, weekly or monthly!
The Forum now has a brand new text editor, adding a bunch of handy features to use when creating posts. Read more in our how-to guide

Klephto.com, Tivolis

malc_b
malc_b Posts: 1,093 Forumite
Part of the Furniture 500 Posts Photogenic
edited 15 August 2014 at 1:41PM in Consumer rights
I bought a chrome towel rail made by Tivolis from http://klephto.com/. This has sprung a leak after about a year's use. Klephto answered my 1st email asking for photos but since then haven't replied to any of my follow up emails. Paypal don't want to know. There is no phone number listed either. Parent company is EDK which is listed on linked-in

Erhan Kadam Owner at EDK UK LTD
Ruislip, Greater London, United Kingdom

These radiators are supposed to have a 5yr warranty but quite how that works when they ignore your emails is a moot point. I've complained to credit under section 75 but I read that paypal breaks the chain so I may not get much joy there.

Not sure what to do next.

BTW I have contacted Tivolis who say I have to contact Klephto.....
This discussion has been closed.
Meet your Ambassadors

🚀 Getting Started

Hi new member!

Our Getting Started Guide will help you get the most out of the Forum

Categories

  • All Categories
  • 353.6K Banking & Borrowing
  • 254.2K Reduce Debt & Boost Income
  • 455.1K Spending & Discounts
  • 246.7K Work, Benefits & Business
  • 603K Mortgages, Homes & Bills
  • 178.1K Life & Family
  • 260.7K Travel & Transport
  • 1.5M Hobbies & Leisure
  • 16K Discuss & Feedback
  • 37.7K Read-Only Boards

Is this how you want to be seen?

We see you are using a default avatar. It takes only a few seconds to pick a picture.