1&1 bill for domains I didn't order

mightymousey

On 1 August I tested availability of a domain while I was in my 1&1 customer panel. On 7 August I received a bill saying payment would be taken for 4 domains. I emailed them to say I had not placed the order and cancelled my credit card on their site before they could take the money.

I don't recall proceeding with an order after I tested availability but 1&1 are insisting that I did and are making me doubt myself. They say that when you are in the customer panel it's not a tool for testing availability. Ultimately I could accept that perhaps I had ordered that one domain but I am being billed on the same bill for 3 other domain endings that I totally know I would not have ordered. I am arguing it with them but getting nowhere.

I've read the threads on 1&1 and automatic renewals/use of Arvato for debt collection but has anyone else had a similar problem to me, or does anyone have any advice.

InsideInsurance

Never trusted 1&1 but certainly with 123-reg who I use if you do search for a domain it automatically searches for other TLDs and defaults to include the one you searched for plus a couple of others.

Thankfully with 123-reg when you click through they provide a list of the ones you've selected and you've got to click a 2nd time to commit to buy as I have been caught out by the auto opt in for the others. Perhaps 1&1 have a similar automatic process of defaulting in other TLDs

mightymousey

Yes thinking it must have been something like that that happened but if so not sure why it would have only been 3 other domain endings but furthermore I wouldn't have proceeded with the order.

I can't even check how the 1and1 system works as I'm simply too scared that they'll then say that I've ordered something else that I don't want!

mightymousey

Can anyone who has been pursued by 1&1 for non payment tell me if the debt collection agency eventually took it to court or not?