Letting Agent let themselves in without permission...

Lily-Rose_3

Kynthia wrote: »

Why were they out of order, it was an agreed inspection? Many tenants are happy not to be there, especially if it's during their working hours, so the agent entered what they reasonably expected to be an empty property to completed the inspection that they gave the correct notice for. If the OP had refused the inspection or ot it in writing that no inspections were to ever take place without them present then they would be right to complain, but they hadn't.

No matter WHAT had been arranged, nobody should just walk in if there was no answer. No way. Unless the tenant said they could: which he did not.

Still, I did also say that the tenant is over-reacting massively. Why did you edit my post so that bit was not in it? And only the one sentence was in it?!!!

This was my original post that you carefully edited to suit.

I think the agent was well out of order doing what she did: just walking in! What if they'd been having sex????????????? :eek:

I do think the whole family's reaction seems a bit OTT though. Either they're massive drama queens or they are after some recompense.

Kynthia

I've just seen your response:

old_fat_biker_bloke wrote: »

the owner has given up their right of access for money. No, the landlord has granted you exclusive occupation. They do have the right to inspect and you have the right to quiet enjoyment. They don't have to be mutually exclusive but can clash if both sides don't work together.They and their agents are not allowed into the property unless agreed with the tenant. As far as I'm aware they can enter with notice unless refused access. That's not quite the same thing as agreement is implied if they send notice saying they will enter unless the tenant contacts them to refuse/reschedule and the tenant doesn't do so

So unkind and cold.....factual, there's a difference and it's much more helpful.

If you have told them in writing that they are never to enter the property without your presence them you can obviously complain about the agent letting themselves in. However I'd be more factual about it in order to have your complaint taken seriously and put a copy of the complaint in writing too.

old_fat_biker_bloke

Lily-Rose wrote: »

Oh don't be so silly. Nobody is unkind and cold, but this is a MASSIVE OVER-REACTION.

This actually happened to US 13-14 years ago, when we moved into a new house. A friend of the old owners walked right in because they hadn't realised they had moved, and they waltzed right in to us playing on the bloomin' playstation!!! My daughter was 5.

You know what? To this day, she remembers it as a hilarious occurence. I was gobsmacked, hubby was in his jammies, but we didn't care that much.

If it had been an agent (if we had been renting,) I, and most others, would have been miffed at the most, and the kids probably surprised and swould have said 'who is that?!'

But traumatised and devastated and shocked and trembling and sobbing? Come off it! You seriously expect people to not take the mickey when you say stuff like that?!

What is you want exactly anyway?!

p.s. to Kynthia. No matter WHAT had been arranged, nobody should just walk in if there was no answer. No way.

I'm just saying what happened!! That's what happened!! It is unkind and cold to 'take the mick' - My wife is terrified of spiders, I don't get it myself but she can't even be in the same room with one - anyone want to rip her for that?! My daughter is sh*t scared of dogs and wasps too, again I don't get it but I don't judge her for it!!..... Me, I don't like heights or flying....

old_fat_biker_bloke

dizzybuff wrote: »

hmmm , no the agency had informed you of the inspection and as in any tenancy agreement they have done their bit and informed you with notice, the agent rang said door bell, no one answered so as on tenancy agreement let themselves in as they were not invading privacy as she thought no one was in, your daughter greeted her she left . No harm done.


She did not enter with a trumpet singing lalalala in here to do the inspection without requesting entry first ( door bell) If you or a member of your family had answered it and said ' sorry not convenient can I call and rearrange. They would have ben happy to do so. But as you could have done that in the first place by responding to the letter , they carried out the inspection as per your contract and your landlord contract with thm to ensure his/ her / their property is being kept in good order. All you had to do was a respond to the notice or b Answer the door.

I think responses are perfectly reasonable. Oh and if your having sex. deadbolt the door simples.

Sex at 9.30am, on a Thursday, with my mother visiting and half way through the summer holidays - more chance of a Euro Lotto win.... Not sure why people are missing the point we have REPEATEDLY told the agent we do not want them in our home unless we are present, they have agreed to that and, yes, I have it in an email somewhere...

Kynthia

Lily-Rose wrote: »

No matter WHAT had been arranged, nobody should just walk in if there was no answer. No way. Unless the tenant said they could: which he did not.

Still, I did also say that the tenant is over-reacting massively. Why did you edit my post so that bit was not in it? And only the one sentence was in it?!!!

This was my original post that you carefully edited to suit.

I only quoted the bit I was responding to, which I don't think is unusual on this site as it makes things clearer but apologies if that offended and should be done another way.

Also I disagree with you, landlords and agents have the right to inspect so are entitled to use that right unless it has been denied. You don't need someone to agree to you using your rights. The OP later says they denied that right without their presence, so if they genuinely did that and did it officially (in writing) then the agent shouldn't have let themselves in.

dizzybuff

old_fat_biker_bloke wrote: »

Sex at 9.30am, on a Thursday, with my mother visiting and half way through the summer holidays - more chance of a Euro Lotto win.... Not sure why people are missing the point we have REPEATEDLY told the agent we do not want them in our home unless we are present, they have agreed to that and, yes, I have it in an email somewhere...

If you have an email print it off , attach it to a letter and hand deliver it to the agent.


you can then know they have it and not "lost it". Im persistant I would follow it up with an email confirming it was handed to so and so on such a time and attach their receipt of it ,


Oh and good luck on the lottery win

old_fat_biker_bloke

Kynthia wrote: »

I only quoted the bit I was responding to, which I don't think is unusual on this site as it makes things clearer but apologies if that offended and should be done another way.

Also I disagree with you, landlords and agents have the right to inspect so are entitled to use that right unless it has been denied. You don't need someone to agree to you using your rights. The OP later says they denied that right without their presence, so if they genuinely did that and did it officially (in writing) then the agent shouldn't have let themselves in.

In my original post "We have repeatedly told the letting agent we want to be here when they 'inspect' and do not want them in the house when we are not here - it may not be our house but it is currently our home!!!"

Kynthia

old_fat_biker_bloke wrote: »

In my original post "We have repeatedly told the letting agent we want to be here when they 'inspect' and do not want them in the house when we are not here - it may not be our house but it is currently our home!!!"

I agree with you that it's your home and you have the right to refuse entry without your presence. That's why I said you should do so in writing if you haven't, and complain if you have. You didn't state in you OP that you'd refused entry without your presence so posters can only respond with the facts given and I think you would have revived slightly different responses if you had.

Also I haven't derided your family's reaction, just stated that a more factual complaint may be taken more seriously, which I believe about all complaints. So I don't think it was fair to quote my post when complaining about posters doing that.

dancingfairy

You need to write and complain to the letting agents that despite apparently notifying them on many occasion you didn't want visits without prior agreement that they came in anyway.
Then change the locks.
df

giraffe69

Why don't you take some effective action? You are upset that they have disregarded you and let themselves in so: (as suggested already)

1. WRITE to them and make your position clear. Get a free certificate of posting if you think they will claim not to have received it. Use email as well if you wish.

2. Change the lock but keep the original lock so you can change it back when you leave.

Job done.