Advice please on Online repair company

ChrisDack

Hello all and thanks for any help .

Last month we sent our Tablet to RepairsUk.co.uk . The tablet had a broken charger port .
To break down a long story :
*Sent Tablet off special delivery
*Using their websites live chat i checked if they had recived it as they had not changed the status of our order .
* I recieved a reply saying they would look into it .20 mins later no reply
* Tried again 2 times over three days and finaly got a reply of " its in the testing area .
* I said let me know when its repaired and ill pay over phone , the guy Damion said its been fixed . So i paid over using debit card bank transfer .
* It then took me 3 days ( though over a weekend ) to get a reply if they had recieved the payment .
* They said it would be back tuesday . Tuesday came and went .
* Again this time using their facebook page i left another msg saying what was going on . To my surprise many others on their page had posted simular problems .
* After leaving a post complaining i finaly got a reply saying it would be at end of that week .
* Again leaving Saturday free i waited all day but nothing .
* sigh Again i left 3 live chat msgs with no reply and one facebook msg complaining about another day waisted . I also noticed their facebook page had deleted all the complaints from people and left the one good comment .
* After getting a msg saying they were looking into it and not recieving any news i sent msg saying i wanted the tracking number they recieved when they sent item . They acted very shady saying they would find it then logging off and not coming back on .
* Then i get a msg saying they were sorry but they had sent the tablet to the wrong address . I said to them the tablet has all our passwords and prob credit details on . The reply i got was " Isnt it locked " ? . . They said not to worry as it was sent to a company they deal with and they were sending it back . Be with us friday !!.
* Well thursday is here so i sent msg to see if they had recieved it back from the company again no reply .

I have made a invoice for cost of tablet ( not what it cost me but what you can get it for now) and the refund of repair cost and delivery charge they recieved . Should i send it if nothing comes friday . Is there anything else i can do ? . Many many thanks

pinkshoes

I'd send a letter before action giving them a further 7 days to either return your tablet, or pay the sum of £X which is the cost of replacing the tablet (not the price of a new one if you've had it a while!), and the refund of the repair.

ChrisDack

Thanks . Would we be able to charge them for days i could have been earning instead of waiting in on the days they said it would arrive ? .

bod1467

ChrisDack wrote: »

Thanks . Would we be able to charge them for days i could have been earning instead of waiting in on the days they said it would arrive ? .

http://www.moneysavingexpert.com/shopping/delivery-rights?_ga=1.154222648.1627332543.1346423305

OlliesDad

pinkshoes wrote: »

I'd send a letter before action giving them a further 7 days to either return your tablet, or pay the sum of £X which is the cost of replacing the tablet (not the price of a new one if you've had it a while!), and the refund of the repair.

Would that not be classed as betterment if they received the price of a new tablet AND a refund of the repair as they started with a broken tablet and therefore they will be getting a new tablet for free.

I am not sure if it is the case.. just thought I would throw that in.

ChrisDack

Not sure .Friday came and went another day wasted waiting . Spoke to them and they said sending it today be with us monday and they sent a email telling us of this. I received no email. They have removed the abiltiy to comment on there facebook page and removed all complaints again. . Also found a website called trust reviews i think and there are few people in same boat as i am . https://www.trustpilot.co.uk/review/repairsuk.co.uk
What do you think i should do next ? many thanks

ChrisDack

Sorry to bump but im really stuck . Who is the watchdog for people like this ? .

wealdroam

ChrisDack wrote: »

Sorry to bump but im really stuck . Who is the watchdog for people like this ? .

Have you read posts #2 and #4?

Here's some more reading for you:

http://www.adviceguide.org.uk/england/consumer_e/consumer_taking_action_e/consumer_legal_actions_e/consumer_going_to_court_e/consumer_taking_court_action_e/step_one_write_a_letter_before_action.htm

ChrisDack

Yes read and done .The guy in charge just keeps saying things like " it will be posted tom" then when it doesn't arrive he makes an excuse up . Thanks for your link ill read now

wealdroam

ChrisDack wrote: »

Yes read and done .

You seem to be saying that you have already sent a letter before action.

If so, then prepare yourself for the next stage, if they don't comply, by reading MSE's Small Claims Court guide.

unholyangel

OlliesDad wrote: »

Would that not be classed as betterment if they received the price of a new tablet AND a refund of the repair as they started with a broken tablet and therefore they will be getting a new tablet for free.

I am not sure if it is the case.. just thought I would throw that in.

It is the case. Can only claim losses that are a direct result of the breach. OP would've paid for the repair had the breach not occurred so that "loss" isnt a result of the breach.