Hotels.com room not available upon arrival

s12blade

hollydays wrote: »

If you suffer from sleep deprivation epilepsy, was arriving at 1am with a young child a good idea?

I have never had a problem - We arrived at the original hotel around 12PM - trying to sort the mess carried on til around 1AM before being shipped to the substitute hotel.

PLus, we would have arrived around 11PM had it not be for fighting on the plane on the way in - Had to stay on the runway until the police boarded.

s12blade

martindow wrote: »

Yes, but that is hotels.com's problem as the OP dealt with them. I agree with others that the OP needs to balance their health against the stress.

Are you on holiday now? If so I think I would try to enjoy the holiday which is not what you envisaged, but make the best of it. Changes can be unsettling but they don't need to ruin the holiday.

Note the expenses and a diary of the problems and chase it up when you get back.

I have all receipts. The initial substitute holiday was nowhere near the standard of our original hotel - For instance, we found that a family of 4 (same as us) had paid £85 per night for that hotel. Our original hotel came out at £162 a night... a significant difference.

As a few have stated - You believe that it was the original hotels fault. This is definitely not the case. I have seen the original email sent to HOTELS.COM on 12th July stating that there are no more rooms available at this hotel and to remove it from sale immediately. This was acknowledged on 13th July with confirmation that it had been removed. I bought the hotel in question on the 14th July.... This is why it's HOTELS.COM fault.

I've emailed, emailed and emailed but no reply - not even an acknowledgement - There is no apology in the £150 offer either.. I'm going to try the address someone stated in London by recorded delivery. I won't stop until I receive reimbursement of all receipts, made up the difference between the substitute hotel and the originally selected - and an apology.

I am also trying to get in touch with the HOTELS.COM director - I believe it's JOHAN SVANSTROM - If anyone knows of any way I can contact this person, that would be much appreciated.

Regards

k3lvc

s12blade wrote: »

I won't stop until I receive reimbursement of all receipts, made up the difference between the substitute hotel and the originally selected - and an apology.

Suspect you'll have a long wait but good luck

814man

I'd note that there can be a difference between "standard" of a hotel and "cost". Just because someone paid a relatively low amount for something does not mean it is a lower standard - prices for the most high standard hotels can vary and some always get better deals than others.
I'd suggest that you have received as much as you are likely to get and by taking the stance that you have are now just creating a stressful situation for yourself. Hopefully you had a great overall holiday on Kos and good memories to reflect on, don't let this issue get in the way of that.

NiftyDigits

Try the standard format...

JSvanstrom@hotels.com
MLowery@hotels.com