Item not as described

LittlePants

Can anyone tell me whether this is an item wrongly described.

I bought a dog training collar, which has a variety of different buttons on it - rewards button, warning button and correction button, and up to 8 levels of action. The correction button is described as giving a "static correction". I bought this item in good faith, and fortunately decided to try the correction button out on myself before trying it on the dog. The 'Static Correction' turned out to be a quite severe electric shock, even on the lowest level or correction - it was enough to be painful on me, let alone a very much smaller dog, and I dread to think what the top level would be like. This was way more than the static shock one gets occasionally, but wasn't even described as a shock, so I had no idea that an electric shock was involved. I would never have purchased the item had I known that it would give my dog an electric shock. I thought 'Static shock' meant that I was static, and could make the dog sit up and the notice of me by surprising him, with a touch of the 'correction' button.

This was a very expensive collar, and the company I bought it from has agreed that I can send it back, but is asking me to pay the return postage, which including insurance (the item cost £100) is almost £5.

Can anyone tell me whether, if an item is incorrectly described (as I believe this is) and bought on the internet, do I have to ay return postage?

Many thanks

Bantex_2

What did you think "static correction" meant?

soolin

Are they still selling these things- or more importantly are bad dog owners (that is the owner is bad not the dog) still buying them?

keyser666

LittlePants wrote: »

Can anyone tell me whether this is an item wrongly described.

I bought a dog training collar, which has a variety of different buttons on it - rewards button, warning button and correction button, and up to 8 levels of action. The correction button is described as giving a "static correction". I bought this item in good faith, and fortunately decided to try the correction button out on myself before trying it on the dog. The 'Static Correction' turned out to be a quite severe electric shock, even on the lowest level or correction - it was enough to be painful on me, let alone a very much smaller dog, and I dread to think what the top level would be like. This was way more than the static shock one gets occasionally, but wasn't even described as a shock, so I had no idea that an electric shock was involved. I would never have purchased the item had I known that it would give my dog an electric shock. I thought 'Static shock' meant that I was static, and could make the dog sit up and the notice of me by surprising him, with a touch of the 'correction' button.

This was a very expensive collar, and the company I bought it from has agreed that I can send it back, but is asking me to pay the return postage, which including insurance (the item cost £100) is almost £5.

Can anyone tell me whether, if an item is incorrectly described (as I believe this is) and bought on the internet, do I have to ay return postage?

Many thanks

Oh dear, oh oh dear

stevemLS

Was it something like this? http://intl.petsafe.net/intl/uk/products/training-systems/static/250-m-remote-trainer

I love the idea that someone might think "static correction" might mean correction delivered whilst the owner was static (sorry)

shaun_from_Africa

The OP may not have realised what they were buying, but at least they have the good sense to not use the collar.

It sounds as if the collar is as described, simply that you didn't understand the description.

Provided that you were informed before buying of the fact that you would be resposnible for the return costs, then yes, it is perfectly legal for the retailer to ask you to pay this.

To be honest, even if you weren't informed, my suggestion would be to write of the £5 and return it to get your £95 back.
You could fight and threaten legal action but this isn't guaranteed to work and may result in many weeks/months fighting for the sake of a fiver.

When you get your refund, I would suggest one of these.
http://www.amazon.co.uk/PetSafe-Deluxe-Remote-Training-Collar/dp/B001KZDWF4/ref=sr_1_1?ie=UTF8&qid=1408050019&sr=8-1&keywords=petsafe+remote+spray+trainer
Very effective and perfectly safe and humane.

Money-Saving-King

LittlePants wrote: »

Can anyone tell me whether, if an item is incorrectly described (as I believe this is)

Unless you're a dog training expert I don't think you are really one to say whether it is as described or not. Just because you don't like it and how it works (which was kind of obvious) certainly does not mean it is not as described.