We’d like to remind Forumites to please avoid political debate on the Forum.

This is to keep it a safe and useful space for MoneySaving discussions. Threads that are – or become – political in nature may be removed in line with the Forum’s rules. Thank you for your understanding.

📨 Have you signed up to the Forum's new Email Digest yet? Get a selection of trending threads sent straight to your inbox daily, weekly or monthly!

Barclaycard cancellation - customer loyalty

Hi guys,

just thought I'd post about my recent experience with Barclaycard;

I currently have the Freedom Reward Card, I rang up on the 11th to cancel - so naturally I was transferred to cancellation department.

I spoke to a representative who was very polite and offered me 0% on purchases for 12 months (which I didn't think much of). I also expressed interest in the cashback card (Visa/AMEX) - he agreed to transfer me over to this and wished me a lovely day - job done!

I rang up this morning as I intend to make a large purchase so could do with the 0% - I rang up wanting to confirm that, the 0% was still in place. They had no knowledge of the 0%, but they transferred me to the customer loyalty department and they applied it - apologised about me having to ring up again and wished me a pleasant day.

So now I intend to make the large purchase with 0% and get some cashback for the trouble - I never got the £50 credit which seems to be the standard but I find that for me, this resolution suits me better.

Comments

  • bengal-stripe
    bengal-stripe Posts: 3,356 Forumite
    Part of the Furniture 1,000 Posts Name Dropper Combo Breaker
    It might be one or the other - You opted for a cash-back card, now you've changed your mind and asked for the 0% on purchases.
  • It might be one or the other - You opted for a cash-back card, now you've changed your mind and asked for the 0% on purchases.

    You misunderstand me. I haven't changed my mind; I was told I would receive the cashback as well as the 0%. In regards to the £50 I was merely stating that that seemed to be the norm. I wasn't expecting the £50.

    It was an "instead of" scenario.
  • Well I have read your post more than once - it is not clear to me what you agreed to.
    Seems you want jam on top.
This discussion has been closed.
Meet your Ambassadors

🚀 Getting Started

Hi new member!

Our Getting Started Guide will help you get the most out of the Forum

Categories

  • All Categories
  • 353.2K Banking & Borrowing
  • 254K Reduce Debt & Boost Income
  • 454.9K Spending & Discounts
  • 246.3K Work, Benefits & Business
  • 602.4K Mortgages, Homes & Bills
  • 177.9K Life & Family
  • 260.2K Travel & Transport
  • 1.5M Hobbies & Leisure
  • 16K Discuss & Feedback
  • 37.7K Read-Only Boards

Is this how you want to be seen?

We see you are using a default avatar. It takes only a few seconds to pick a picture.