We’d like to remind Forumites to please avoid political debate on the Forum.
This is to keep it a safe and useful space for MoneySaving discussions. Threads that are – or become – political in nature may be removed in line with the Forum’s rules. Thank you for your understanding.
📨 Have you signed up to the Forum's new Email Digest yet? Get a selection of trending threads sent straight to your inbox daily, weekly or monthly!
Wescot/O2 chasing me for money I don't owe
Comments
-
This doesn't make any sense.
You were sold an O2 contract, but with a phone that could not use 4G networks.
You complained to the Ombudsman that the contract was missold as you had been promised you could upgrade to 4G once it became available.
The Ombudsman's response was that you could upgrade to a 4G contract without penalty. But your entire complaint was that your phone was not 4G compatible?
Is it possible that the Ombudsman meant that you could cancel your existing contract and take out a new contract, which included a 4G capable phone, without penalty? If not, then I don't see what the "remedy" is, as your phone was not 4G compatible!
Which he didnt do, instead he downgraded his contract it seems0 -
glentoran99 wrote: »Which he didnt do, instead he downgraded his contract it seems
Yes agreed.
It seems like allowing someone to upgrade to a 4G phone+contract without penalty is a sensible remedy to a complaint that they were missold a contract with a non-4G device and told they could upgrade to 4G.
Changing to a rolling contract that still doesn't offer 4G doesn't make any sense at all.
I think this is a clear cut case of the OP misunderstanding the remedy.What will your verse be?
R.I.P Robin Williams.0 -
Actually, the term 'upgrade' doesn't necessarily have to mean more expensive. The term upgrade, at least when referring to mobile phoned, generally just means a new contract as upgrade is relative, to some it could mean a better handset, to another it could mean a more flexible contract.Yes agreed.
It seems like allowing someone to upgrade to a 4G phone+contract without penalty is a sensible remedy to a complaint that they were missold a contract with a non-4G device and told they could upgrade to 4G.
Changing to a rolling contract that still doesn't offer 4G doesn't make any sense at all.
I think this is a clear cut case of the OP misunderstanding the remedy.
My newer rolling contract was 4g enabled and I paid the full amount for a new unlocked handset away from my contract. Enabling me to get 4g but have flexibility.0 -
Actually, the term 'upgrade' doesn't necessarily have to mean more expensive. The term upgrade, at least when referring to mobile phoned, generally just means a new contract as upgrade is relative, to some it could mean a better handset, to another it could mean a more flexible contract.
My newer rolling contract was 4g enabled and I paid the full amount for a new unlocked handset away from my contract. Enabling me to get 4g but have flexibility.
Do you have in writing the exact wording of the 'remedy' that was proposed by the Ombudsman and agreed by O2?
Your entire complaint was that they had told you you could upgrade to a 4G contract when it became available, but your phone was not, in fact, compatible with O2's 4G network. So it would seem ludicrous to allow you to upgrade to a 4G contract as a remedy - when you have a phone that doesn't support 4G. :rotfl:
That surely cannot have been the intent of the Ombudsman's remedy.
As for you paying for a phone which supports 4G at full price, was the Ombudsman aware of your plan to do this or had you already done this and told them about it?
They could not have suggested allowing you to upgrade to a 4G SIM only contract when your phone did not support 4G, so presumably you must have told them you had or planned to get a 4G phone at your own expense?
If so, then I can see the logic of the remedy.What will your verse be?
R.I.P Robin Williams.0 -
Actually, the term 'upgrade' doesn't necessarily have to mean more expensive. The term upgrade, at least when referring to mobile phoned, generally just means a new contract as upgrade is relative, to some it could mean a better handset, to another it could mean a more flexible contract.
My newer rolling contract was 4g enabled and I paid the full amount for a new unlocked handset away from my contract. Enabling me to get 4g but have flexibility.
while it may not mean more expensive it certainly means you are getting more, you downgraded and bought a phone outside your contract, you certainly didnt upgrade to a 4g handset, I presume your first contract was 4g enabled but your phone wasnt, so how did you changing to a sim only contract remedy your problem
Either way by no stretch of the imagination 02 allowing you to upgrade your phone without penalty mean that you can reduce to contract to a 30 day term they didn't say you could exit your contract they said you could upgrade it and get a new phone0 -
Do you have in writing the exact wording of the 'remedy' that was proposed by the Ombudsman and agreed by O2?
Your entire complaint was that they had told you you could upgrade to a 4G contract when it became available, but your phone was not, in fact, compatible with O2's 4G network. So it would seem ludicrous to allow you to upgrade to a 4G contract as a remedy - when you have a phone that doesn't support 4G. :rotfl:
That surely cannot have been the intent of the Ombudsman's remedy.
As for you paying for a phone which supports 4G at full price, was the Ombudsman aware of your plan to do this or had you already done this and told them about it?
They could not have suggested allowing you to upgrade to a 4G SIM only contract when your phone did not support 4G, so presumably you must have told them you had or planned to get a 4G phone at your own expense?
If so, then I can see the logic of the remedy.
If you have a look at my original post, the exact wording of the remedy is posted there (sorry posting from my mobile so can't copy and paste it from the PDF again.)
When speaking to O2 online and over the phone about the upgrade, I was offered a number of upgrades and none of them included phones. The exact wording was that they'd spent a lot on getting me out of my contract and so there'd be no handset discount, only available at full price. Which is why I upgraded to the contract I did and bought a handset for full price unlocked.
Regardless of whether or not you'd consider it an upgrade, O2 did and I spoke to them multiple times before actually upgrading. They accepted the remedy as it was written, as did I.
If the remedy had said 'Provided you upgrade to another 24 month contract, or provided I stay with O2 for X amount of months. But it didn't. It simply said that I could upgrade without penalty and when I called O2 I was offered various upgrades, £30 p/m was actuall one of their most expensive simplicity contracts to choose. I was first offered a £12p/m contract but the allowances weren't suitable for me.0 -
If you have a look at my original post, the exact wording of the remedy is posted there (sorry posting from my mobile so can't copy and paste it from the PDF again.)
When speaking to O2 online and over the phone about the upgrade, I was offered a number of upgrades and none of them included phones. The exact wording was that they'd spent a lot on getting me out of my contract and so there'd be no handset discount, only available at full price. Which is why I upgraded to the contract I did and bought a handset for full price unlocked.
Regardless of whether or not you'd consider it an upgrade, O2 did and I spoke to them multiple times before actually upgrading. They accepted the remedy as it was written, as did I.
If the remedy had said 'Provided you upgrade to another 24 month contract, or provided I stay with O2 for X amount of months. But it didn't. It simply said that I could upgrade without penalty and when I called O2 I was offered various upgrades, £30 p/m was actuall one of their most expensive simplicity contracts to choose. I was first offered a £12p/m contract but the allowances weren't suitable for me.
If O2 considered it an upgrade as per the terms of the remedy you wouldn't be getting billed now0 -
If you have a look at my original post, the exact wording of the remedy is posted there (sorry posting from my mobile so can't copy and paste it from the PDF again.)
When speaking to O2 online and over the phone about the upgrade, I was offered a number of upgrades and none of them included phones. The exact wording was that they'd spent a lot on getting me out of my contract and so there'd be no handset discount, only available at full price. Which is why I upgraded to the contract I did and bought a handset for full price unlocked.
Regardless of whether or not you'd consider it an upgrade, O2 did and I spoke to them multiple times before actually upgrading. They accepted the remedy as it was written, as did I.
If the remedy had said 'Provided you upgrade to another 24 month contract, or provided I stay with O2 for X amount of months. But it didn't. It simply said that I could upgrade without penalty and when I called O2 I was offered various upgrades, £30 p/m was actuall one of their most expensive simplicity contracts to choose. I was first offered a £12p/m contract but the allowances weren't suitable for me.
The plain English meaning of the word 'upgrade' is to make something a higher standard, so if you went to a lower or lesser tariff then it could be said that you didn't upgrade.
I'm sure the Ombudsman's intention was simply to allow you to switch to a new tariff of your choosing but it is the word 'upgrade' that's confusing things a little bit.
Also, when you rang O2 and they outlined your options, did you just speak to one of the regular customer staff or was it someone that was aware of the Ombudsman's recommendation?What will your verse be?
R.I.P Robin Williams.0 -
glentoran99 wrote: »If O2 considered it an upgrade as per the terms of the remedy you wouldn't be getting billed now
I think you're missing the point here. O2 consider the upgrade choice to be absolutely fine. They are disputing the fact I later ported away from O2. NOT the upgrade, but the choice to port away- which was not described in the remedy from the ombudsman.0 -
The plain English meaning of the word 'upgrade' is to make something a higher standard, so if you went to a lower or lesser tariff then it could be said that you didn't upgrade.
I'm sure the Ombudsman's intention was simply to allow you to switch to a new tariff of your choosing but it is the word 'upgrade' that's confusing things a little bit.
Also, when you rang O2 and they outlined your options, did you just speak to one of the regular customer staff or was it someone that was aware of the Ombudsman's recommendation?
I clarified I was upgrading after an Ombudsman's decision, which they said was on my account notes/comments. Even if I had not, it's not my job to inform their staff of what has gone on when they have my account record in front of them.
Again, I feel the need to clarify that O2 were satisfied with my upgrade choice.0
This discussion has been closed.
Confirm your email address to Create Threads and Reply
Categories
- All Categories
- 352.2K Banking & Borrowing
- 253.6K Reduce Debt & Boost Income
- 454.3K Spending & Discounts
- 245.3K Work, Benefits & Business
- 601K Mortgages, Homes & Bills
- 177.5K Life & Family
- 259.1K Travel & Transport
- 1.5M Hobbies & Leisure
- 16K Discuss & Feedback
- 37.7K Read-Only Boards