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returns for refund
1jayjay
Posts: 2 Newbie
hi all,
i bought a shirt from LOFt in marylebone high street in a sale for £55 . This was on 2nd of july ...i wore it once and washed it 20c hand wash in the w/machine with no spin ....10th july i went into hospital for anthroscopic surgery on both menescii and was unable to walk for a couple of weeks ...wore short early august and washed on same temp with my other linen clothes , short has been ripped and frayed under the arm and is unwearable or fixable and i do not have the receipt. I Visited the shop last week who( french company and french staff) offered me a credit note as no shirt thet have no shirt to exchange as its end of season ( i did ask for an exchange as i like the shirt) and could i come back this week with a bank statement...today the shop had told me that i can only have a credit note and that i should have come in sooner ( but i could not walk) ..but to speak with their area manager on wednesday who is based in another store, as she is currently away on holiday .....I have requested a full refund and am now a little frustrated at the saga of a shirt that has a label of wash in 30c and do not tumble dry ...i washed 20c and no tumble dry and it falls to pieces ....can i get a refund ....what consumer protection guidelines should i quote ? All advice gratefully received ...
i bought a shirt from LOFt in marylebone high street in a sale for £55 . This was on 2nd of july ...i wore it once and washed it 20c hand wash in the w/machine with no spin ....10th july i went into hospital for anthroscopic surgery on both menescii and was unable to walk for a couple of weeks ...wore short early august and washed on same temp with my other linen clothes , short has been ripped and frayed under the arm and is unwearable or fixable and i do not have the receipt. I Visited the shop last week who( french company and french staff) offered me a credit note as no shirt thet have no shirt to exchange as its end of season ( i did ask for an exchange as i like the shirt) and could i come back this week with a bank statement...today the shop had told me that i can only have a credit note and that i should have come in sooner ( but i could not walk) ..but to speak with their area manager on wednesday who is based in another store, as she is currently away on holiday .....I have requested a full refund and am now a little frustrated at the saga of a shirt that has a label of wash in 30c and do not tumble dry ...i washed 20c and no tumble dry and it falls to pieces ....can i get a refund ....what consumer protection guidelines should i quote ? All advice gratefully received ...
0
Comments
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You are rejecting the items under the sales of goods act. It gives the retailer the right of replacement, refund or repair. A store credit doesnt meet any of these three and so isnt acceptable0
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