Faulty Jewellery

Leeloo2014

My first time on here so please be patient lol.
My husband paid a substantial amount of money for my engagement ring towards the end of 2008. It was purchased from probably the most famous shopping channel. Aren't sure if I should mention the name. The ring is very sentimental and only worn on special occasions.
I went to clean it a week or so ago and was horrified to notice the main stone has a crack right across it. At first even though I am devastated, I assumed they would do nothing. Having sleep on it, I rang them today and they are saying anything over 12 months can not be dealt with.
Is there anything further I can do? I except it has been quite a while but you expect something made in 18ct white gold, with diamonds and tanzanite to last a whole lot longer.
Any advice will be greatly appreciated. Thanks everyone:)

paddyrg

You can buy tanzanite loose stones from 10 for a fiver on eBay, so if you don't get any joy, a repair could be fairly inexpensive.

anmarj

http://blog.moneysavingexpert.com/2013/10/22/how-long-do-you-have-to-take-faulty-goods-back/[

"Within six years – the longest you have to claim fault. The English statute of limitations says you have six years to bring a claim (five in Scotland), so in effect, that’s the maximum time you have to take back faulty goods."

Explains about time limits, if you are within, then you will have to prove it is inherently faulty ie it was present at the time that it was made and it meant that it would fail. They then have the option to either give you a pro rata refund, repair or replace.

LilElvis

Leeloo2014 wrote: »

My first time on here so please be patient lol.
My husband paid a substantial amount of money for my engagement ring towards the end of 2008. It was purchased from probably the most famous shopping channel. Aren't sure if I should mention the name. The ring is very sentimental and only worn on special occasions.
I went to clean it a week or so ago and was horrified to notice the main stone has a crack right across it. At first even though I am devastated, I assumed they would do nothing. Having sleep on it, I rang them today and they are saying anything over 12 months can not be dealt with.
Is there anything further I can do? I except it has been quite a while but you expect something made in 18ct white gold, with diamonds and tanzanite to last a whole lot longer.
Any advice will be greatly appreciated. Thanks everyone:)

Tanzanite is not the most durable of stones and can crack if exposed to extremes of temperature, ultrasonic jewellery cleaners, steam. It's a shame but you would probably be better off replacing it with a more resilient stone such as sapphire.

InsideInsurance

7 years puts it over the law of limitations and so no liability can be put to the merchant.

On the plus side, avoid the rip off high street jewelers and the cost of repairs shouldnt be so expensive. Buying the stone online will probably be cheaper but if you go to a proper jewelers you can actually choose the exact stone you want used rather than just blindly buying based on a small amount of criteria.

OlliesDad

InsideInsurance wrote: »

7 years puts it over the law of limitations and so no liability can be put to the merchant.

It was bought at the end of 2008 - therefore just under 6 years old.

That said, I agree the OP will have difficulty proving an inherent fault and a repair will be the best choice.

InsideInsurance

OlliesDad wrote: »

It was bought at the end of 2008 - therefore just under 6 years old.

True, the problem of working on a piece of work for 1/1/2016, you forget what year you're in

Hintza

OlliesDad wrote: »

That said, I agree the OP will have difficulty proving an inherent fault and a repair will be the best choice.

Nigh on impossible, OP probably knocked it.

Leeloo2014

Hi guys. Thanks for all your replies. Mulled it over and like you said it's proving that it was faulty. Took ring to my local jewellers and he will replace the stone for a very reasonable price. Just need to save up now

nearlyrich

Glad to hear you can get it fixed, I lost a stone from my engagement ring last year, I'd had it about 20 years and wear it daily, the jeweller who originally made it repaired it and ensured the other two stones were still secure.

InsideInsurance

nearlyrich wrote: »

repaired it and ensured the other two stones were still secure.

Its always sensible to get jewelry checked occasionally as claws inevitably do get caught or bashed and can cause stones to become loose.

Much cheaper for expensive jewelry to be maintained than replace major diamonds when they go missing