Barclay's Complaint error

Midslad27

Hi.

I've recently been in dispute with Barclay's. I've been dealing with a complaint manager.

I don't wanna go into to much detail, however when they made their final decision and didn't upheld my complaint.
Anyways her final decision doesn't match what is said in the final letter.

Barclay's have re opened the complaint basically I was given false information.

paragon909

Midslad27 wrote: »

Hi.

I've recently been in dispute with Barclay's. I've been dealing with a complaint manager.

I don't wanna go into to much detail, however when they made their final decision and didn't upheld my complaint.
Anyways her final decision doesn't match what is said in the final letter.

Barclay's have re opened the complaint basically I was given false information.

If your not happy with how there dealing with your complaint, contact FOS, provide all your evidence etc for your complaint and they will deal with it on your behalf.

pvt

Midslad,


It isn't clear from your post what question or issue you are asking for help with.

pmduk

I think he's just informing us of events rather than asking for our assistance.

Midslad27

pmduk wrote: »

I think he's just informing us of events rather than asking for our assistance.

Bit if if both really...

Update...

I'm still waiting as they re opened my complaint as they made errors in the complaint process.

When they gave me a final response on phone regarding complaint it doest match their decision to disagree with me on their final response letter...

Barclay's agreed my points and agreed to re open and re consider their decision I'm still waiting..

I've called customer response team everyday day asking for a calk back. Keep getting told they call me BUT can't guarantee me when.. 7days on no call back.

How serious will the ombudsman take failing of complaint and given false info on their final decision

colsten

Midslad27 wrote: »

How serious will the ombudsman take failing of complaint and given false info on their final decision

This will all depend on the impact of the actual complaint in hand.

You can't expect meaningful comments if you don't provide meaningful facts about the complaint.

Midslad27

Basically I was lied too given false information regarding their decision to no to uphold my complaint. Complaint manager saying 1 thing then something completely different in final respond information

PeacefulWaters

Midslad27 wrote: »

Basically I was lied too given false information regarding their decision to no to uphold my complaint. Complaint manager saying 1 thing then something completely different in final respond information

The FOS will consider the evidence you provide.

If you provide anything at all.

Thrugelmir

Midslad27 wrote: »

I've called customer response team everyday day asking for a calk back. Keep getting told they call me BUT can't guarantee me when.. 7days on no call back.

Give them time to review. Little point calling them everyday. You won't get an answer any quicker.