Match.com - Auto renewal

strawberries1

I've responded to your PM.

strawberries1

I've gotten a number of private messages asking me what I stated in my email in order to get their refund. I've pasted it here for ease.

1. Your automatic renewal is a breach of The Unfair Terms in Consumer Contracts Regulations 1999 (UTCCRs). UK Government guidance (OFT) states - section 8 (oft.gov.uk)
8.1 A clause which states how long a contract has to run is likely to be among its most important 'core' terms. If a lesser term in small print can be used, relying on customer inertia, to extend the contract period beyond what the consumer would normally expect, it is not a core term, and is liable to be considered unfair.
8.2 Particular suspicion attaches to a term in a contract for a fixed period which, if early notice to cancel is not given, automatically commits the consumer to a renewed fixed term.
2. You failed to notify me of the impending automatic renewal. Additional detailed government guidance provided by Ofcom (stakeholders.ofcom.org.uk/consultations/add charges/faq) states that a term is likely to be deemed unfair where:
> the supplier doesn’t promise to send a reminder notice at a reasonable time before the renewal term is to take effect;
> the terms do not provide for a clear and easy to use opt-out mechanism, without unnecessary formal or procedural requirements;
> there is no cost to the supplier and no benefit to the consumer from the renewed obligation the consumer takes on;
> there are other terms which seek to restrict the chance to opt-out or require too long a notice period; and/or
> the charge for terminating the contract early is unfair (or so high that the consumer doesn’t effectively have the right to end the contract).
3. Although a contract if formed ‘online’, there is no equivalent membership cancellation button online. This is an unfair term since a supplier has a duty to allow a consumer to cancel a contract in the same way that he/she signed up to it.

Stevest10

I have never felt so angry and abused. Match .com have taken £179 today .. I cannot get it back!
How can they do this..it can't be legal!