BT How do i speak to a real person?

tightwadten

I've allways been with BT but when i phone them up and go thru all the options it says i'm not a BT customer, i know i am but can't pass the automated nonsense and speak to anyone, any advice on speaking to a real person?

Farway

Assuming you really are BT customer, including phone calls & line rental, then do not go through the options, do not press any buttons at all, just wait & wait & wait

The programme will eventually think you are disabled / deaf or daft and put you onto a human

Infidel

Farway wrote: »

The programme will eventually think you are disabled / deaf or daft and put you onto a human

Are you sure about that?

sicker

Pretty sure, some people still do not have touch tone phones.

Farway

sicker wrote: »

Pretty sure, some people still do not have touch tone phones.

It does work, for all the reasons given, however be prepared for a loooong wait before a human appears

tightwadten

Farway wrote: »

It does work, for all the reasons given, however be prepared for a loooong wait before a human appears

Thanks again it worked like a charm, only a 12 min wait at this time of day, not to bad, for the record they blamed my original problem on a computer error.

slenderkitten

sometimes i dial 151 for bt line problems or 152 for business customers you can get through to a human but they will put you through to residential customer services as it is nothing to do with them, you could ask them if they know how long the waiting times are.

sometimes i will also try the hash key when it gives you the daft amount of numbered options.

Hazzanet

150
"Welcome to BT..."
0#
"If you are a BT..."
0#
"Please choose.."
0#
"Please choose..."
0#
"Please choose..."
0#
"Ring ring"
"Thanks for calling BT, can I take your account number?"

Farway

tightwadten wrote: »

Thanks again it worked like a charm, only a 12 min wait at this time of day, not to bad, for the record they blamed my original problem on a computer error.

Gald to be of service :T

denise38

If I had know that I would have saved myself hours of waiting for the new system customer services.
Away to try it out to see if I can get my caller display. Only asked for it 2 weeks ago. Mind you I have been waiting 5 weeks for them to give me my old tel no!!!!!

Heinz

denise38 wrote: »

Away to try it out to see if I can get my caller display.

http://forums.moneysavingexpert.com/showthread.html?t=65805