Cheap Energy Club made my bills higher!

talk2frank

okay so I thought joining this and doing a transfer to another supplier would be great but my bills went soaring.

Seems after speaking to the wonderful staff at NPower (two 3 hr waits, 3 transfers from one staff member to the next including once to the wrong person and having to go through security checks each time) that I do not get an economy out of hours rate with the price fix March 2016 as I did with EDF Blue and this is why my bill has gone up (cost me an extra £40 in 2 months).

Sadly the CEC couldnt check this use and I made the (silly) assumption that this would be the same regardless of supplier, poor show CEC I think I'll do my own checking next time!

Be warned guys,

Frank

molerat

If you have n E7 meter you should automatically get an E7 tariff unless you ask otherwise.. Check the meter serial and your MPAN (or S number) on the bill. If you have an E7 meter your MPAN should begin with 02. http://energylinx.co.uk/mpan.htm. I suspect NPower have fouled up, they do offer E7 with that tariff.

MSE_Dan_L

Hi Frank

I'm sorry to hear that you've had some issues with Npower following your switch. It sounds like something has gone wrong here - as Molerat mentions above, this tariff does offer Economy 7.

There's an option to choose single rate or economy 7 as part of your Energy Club profile - assuming that you have the economy 7 option selected, all your results will have been based on this type of usage.

If you could drop me an email to energyclub@moneysavingexpert.com we'll look into the detail behind this.