MPPI - Do I have a case or no - Thread Deleted :(

saver861

A bit of an update for those interested to know the outcome of this. To recap: Mortgage taken out with Std Life and MPPI taken out at the same time. Barclays took over all Std Life mortgages about three years ago so actual mortgage now with Barclays.

As mentioned in previous post, I now find out the MPPI was taken out with Pinnacle - as far as they are concerned entirely separate from the Mortgage. I have a letter from Barclays today confirming "there is no PPI policy with this mortgage"!! On the other hand, when I took out the Mortgage with Std Life I also took out the MPPI at the same time and have been paying it ever since 2003.

Pinnacle are the only ones in the clear it seems. The actual transaction of taking out the MPPI was a simple phone call confirming basic details / elegibility and obtaining the insurance. Little different to going to Tesco and buying a dozen eggs. Ask for a dozen eggs and get 12 eggs in a box - hardly a mis-sale

I intend to write to Barclays to attempt to decipher the circumstances of the mortgage sale. The sale of the MPPI on it's own, as such, is no way a mis-sale. Impossible to be so. However, our reasoning for buying the MPPI was due to taking out the mortage and our conversations with the mortgage adviser, whether anything in those conversations could be contributory to a mis-sale remains the question.

Therefore, it seems you can have situation, though all part of the same process, it is part an advised sale and part non-advised!

I still have a valid unemployment claim on the insurance and Pinnacle have conceded as I am not entitled to any Jobseeker Benefits, a letter of confirmation replaces the need to continuously signon. Not detailed anywhere in their documentation though!

So in just one week this has gone a considerable distance and I have learned considerably, and will continue to pursue the facts

The one big downside, regardless the mortgage moving from Std Life to Barclays muddying the waters a little, I can see why some people would either give up or contact a claims company. Thus, the unfortunate thing in either of these options is that the customer loses in genuine cases.

saver861

Well for anyone wondering the outcome of this case from the lengthy thread - I spoke to the bank today. They tell me a letter is on its way turning down my complaint.

I dont have the letter as yet but they read out sections of it. Apparently my complaint was turned down because I had filled out a form requesting MPPI along with my mortgage request. Presumably I must have filled out a form for the mortgage too!!

Anyways, the upshot is that said form was sent to me with all terms and conditions and it was up to me to read said terms and conditions and then decide whether I wanted to take out MPPI or no. I apparently filled out the form and sent it back requesting MPPI - thus it seems no mis-sale. So it seems what ever advice, influence etc was made by the bank to get me to buy MPPI, seemingly it does not come into it.

I'm not going to the FOS with it - as I said before, I'd only go to FOS if I thought I had a more than 50% chance of winning. That said, I note that Barclays have a high uphold rate at the FOS - indicating they are trigger happy to turn down complaints initially.

You win some ......